"Would Recommend"

Friendly and knowledgeable staff. Efficient service. My cat needed an operation to remove teeth and they fitted her in very quickly.

"Extremely disappointed with my first…"

Extremely disappointed with my first experience visiting Village Vet. The vet Adrian F who saw my pup was extremely rude to my dad who was trying to pacify her, she is generally quite anxious at the vet. He shouted at my dad several times and was extremely patronising when speaking. He lacks customer service and empathy toward anxious dogs and their owners and overwhelmed us by using overly scientific jargon without any explanations. I left the clinic feeling even more stressed than when I entered, and shocked at the procedure price which was offered at £900 (ear flush). I've gone back to my old vets which charge a third of the price and much better customer service. Very disappointed and do not recommend.

"This was the worst service Iv ever…"

This was the worst service Iv ever had!! I brought my dog into Village Vers twice and twice they said nothing is wrong with her, I had to them take her to Medivets and they preformed an emergency operation.
THE WORST EXPERIENCE AND A RIP OFF!! They take your money and done care about the well fair of the animals they treat!! What a scam.

"NEVER AGAIN"

I write this review with a heavy heart but have to express our extreme disappointment and anger with the Village Vet at Winchmore Hill.
We took our beloved cat to the vets reluctantly as we knew he could get stressed but we needed to know that there were no underlying health problems as we had suspected he had cat dementia. The vet saw that our cat had become distressed and took him away from us immediately to give him oxygen and then did numerous blood tests and checks which turned out to be fine. Her conclusion was that our cat probably had a brain tumour (which seemed to be based on the fact that he had sneezed a couple of times) and she ignored our feeling that it might be dementia. She was EXTREMELY keen to recommend an MRI referral at a cost of £3500 in order to confirm her suspicions. We told her that we would prefer not to put our cat through any suffering as we still believed it was dementia and declined the MRI scan so she then prescribed steroids. We subsequently asked opinions of two independent vets who could not understand how this view was reached by the Village Vets as they believed that the signs were all pointing to dementia. They also advised that the steroids were not a good idea as they would have a detrimental effect on his dementia.
We feel that the duty of care towards us as vulnerable pet owners was sadly lacking. She seemed very uncaring and callous in the way she advised us of her observations and seemed particularly keen to keep pushing for the MRI referral. She also didn’t even have the decency to reply to an email we sent subsequently asking for medication for dementia and anxiety for our dear cat.
Following this visit to the vets a month ago our beautiful strong cat rapidly deteriorated and sadly passed away within five weeks. We strongly believe the main cause of his early death was due to the distress caused by the visit to the vets and all the tests that were carried out. We are broken hearted and vowed never to visit Village Vets again.

"24 hour emergency service?"

24 hour emergency service?
- Not a chance!
On Saturday 3rd September at 7-45 am one of our two Irish Terriers was attacked on their walk by a pit bull Terrier resulting in severe neck injury.I phoned Cayton Village vet at 8am to be told that they were about to have a staff change over and I would have to wait for one and a half hours! -Unbelievable and unacceptable!!
This fully vindicates our previous decision to move after over 20 years with Cayton village vet to Village vet in Manor parade,Hatfield.I took Alfie there and he was being treated within 3 minutes of walking through the door.What a refreshing difference in attitude!
Unfortunately with Cayton revenue collection seems to have taken over from caring.
From
Chris Wharton

"I have been waiting 4 weeks to get…"

I have been waiting 4 weeks to get Steve to sign off my insurance papers ..!! So i can claim from my pet insurance ...
They are very quick to take your money and very expensive to visit let alone the medication.
I have been calling the last two weeks to find out what is happening with my claim and the receptionist has nothing to say to me... but ..."Steve is yet to sign"!

This is ridiculous Steve!! If you are too busy get someone else to deal with your paperwork or employ support !!

"Very very dishonest people !!"

Very very dishonest people !!! Dont trust them !!! If they promise something to you make sure it writing down otherwise your verbal agreement worth nothing !!!
Avoid this place !!!

"Can't get through on the phone at all…"

Can't get through on the phone at all .. you just get an automated message then eventually get cut off after waiting with the phone just ringing for ages.

Online bookings are a pain as they don't have anything on the same day it's nearly always 5 days+ which is no good if you have an injured pet.

They're pretty much unavailable whenever you need them.

"Very Disappointing"

Had a negative experience this morning. Rude Receptionist, Vet not carrying out checks for routine yearly innoculations, health check. Sloppy and not impressed. Teeth - not checked - ears - not checked - weight - relied on a past check som months earlier. Plus derogatory remarks about my rescue dog. Won't be going back despite convenient location.

"Cat’s care"

Overpriced care