"Vet Hannah was very helpful"

Vet Hannah was very helpful - thorough and efficient. And my dog loved her!

"I wish I could give 0 stars and looked…"

I wish I could give 0 stars and looked at these reviews before going! Do not take your animals here if you care. They have no love for your pet just can’t wait to rip you off and take what they can off you, my dog had a c section, puppy’s had not been fed , told me evening before they would provide me with puppy milk to go home with but they had none as had ran out. So her puppy’s had not been fed from around 1am when the first one was born till 9am when I picked them up. They were weak and ended up losing several.
They then did not want me to take my dog home, as they said she was to weak and needed to stay in. (Extra £350) to keep her in for the day! I asked to take her there and then, knowing she was not getting the care she was supposed to have and knowing she would settle better at home with her pups. They made me sign a disclaimer form!
Please go elsewhere… They are very slow and leave you sat there waiting for hours with no updates and keep saying 10 minutes.

"This vet used to be good"

This vet used to be good. Now the entire experience is poor. Can’t get through on the phone. Can’t get a check up appointment. What happened? Management happened.

"No compassion"

Village Vet Whittlesford refused to send a vet the 12 minute journey to my home for my elderly dog with end-stage dementia to die in peace at home. I had to source another vet who travelled for over 90 minutes to carry out the procedure instead. They made a difficult time more stressful and blamed coronavirus - despite us taking LFTs, offering to wear masks and all restrictions having been lifted. They appear to have no compassion. We have changed practices as I can no longer trust them at all.

"Overall I think they have provided good…"

Overall I think they have provided good care for our two cats. Haven’t had any issues with them in the past. The staff are always polite and helpful.

"Unsatisfactory response to complaint"

I wrote a bad review about the very rude and unpleasant vet at the Village Vet in Hampstead and they had the cheek to reply to me asking me to contact them to discuss it. My partner and I had already spent two or three weeks arguing back and forth with them by email about getting the vet to apologise, which they refused to do, and then when I post an unfavourable review they want to discuss it with me even further!

"I'm furious and disappointed"

I'm furious and disappointed. I wasn't impressed with the first chap we saw who just sent my sick dog home only to be rushed to hospital and put on two antibiotics, two painkillers, two injections and fluid for 3 days as a result... BUT the second guy Adam, was cringingly unprofessional, didn't wash hands, couldn't hold dog properly, energy was off, didn't know how to gently touch n feel a small lump under my dogs chin (possible cyst or lipoma) and when I finally told him to stop prodding my toy poodle's head and gently feel the lump, WITHOUT EVEN KNOWING WHAT IT WAS....HE SQUEEZED IT!!!!! I told him not too multiple times as I know its not a pimple, but carried on despite me telling him to stop! As a result my poor little dog has a massive, swollen, bloody, ematoma which is inflamed, painful and unnecessary!!! I was so upset, I had to walk out and pay £75 for Adam to hurt my dog, give me no information, and I forgot to ask for the meds I went there for to begin with... im honestly upset as I let an idiot manhandle my baby using 0 common sense.
Goes without saying I'm never going back. Bad energy, unprofessional, don't trust either of them.
The saving grace is the sweetest, most helpful receptionist ever, who was ever so kind to us!!!!

"Really helpful vet"

Really helpful vet - just got a kitten. she gave us good advice.

"Magicians."

These guys have yet again brought our cat Holly back from the brink of death. She has advanced heart disease and when she was first diagnosed we were warned we would probably have her for just a few months. That was in 2016. They have set up such an incredible meds regime that she is still with us, with excellent quality of life. She chose Christmas Day to have a crisis and we thought it was the end. But no, an overnight stay with intensive treatment and she is home again. They are so skilled, so caring. Expensive yes, but that level of expertise does not come cheap. Thank you from the bottom of my heart. Again. X

"How quickly I received my results"

How quickly I received my results! I'll be doing a lot more testing in the future.