"Wonderful Experience"

Easy to book. Contact with a person directly from the company regarding questions we had, was done in a very pleasant and timely manner; we were impressed! Pick up and drop off friendly and easy, so we could enjoy more time exploring the Island. Campervan was well equipt and met all our needs. This is the best way to go if you want a true and very enjoyable Icelandic experience! Can't say enough! We had such a great time, wish we had stayed longer!

"CANNOT BE TRUSTED"

I rented a car at FairCar Iceland - Car Rental in Iceland for 3 days.
The car was an old car and had already many scratches all over. I delivered the car back on the day and time I should. During my rental period I did not have any accidents or something else which would cause any damage to the car. They got the car and the keys but did not provide me any documents although I asked for it.
After I got back home and 2 weeks passed, the rental car company FairCar e-mailed me claiming that there were additional scratches on the car caused by me. They even sent some pictures showing the scratches. I replied that I did not cause any scratches or similar things and added that claiming such an issue after 2 weeks is not legal and logical.
In spite of my refusal of causing such scratches, they charged my credit card for USD 1.166,87. The scratch on the pictures they sent was so small that it would not cost that much.
I asked the company for the new pictures of the car after the repair. However the company resists sending them, which makes me think that probably there are no such scratches and no related repairs.
I CANNOT and DO NOT RECOMMEND FairCar Iceland - Car Rental in Iceland to anybody as their attitude toward and treatment of the customers CANNOT BE TRUSTED. I would never use this company for future car rentals. Better stay away from this company to avoid future losses.

"reschedule car rental"

very helpful & polite staff. My rental was rescheduled (my fault) but they were very helpful & fixed me up with another car ( had to pay the difference). The car itself was not the best but was adequate. I would recommend getting a 4 wheel drive next time.

"Great experience"

I needed to contact customer service before retirement and have always been answered in a clear and fast. I rented a car and when picking i've received a more comfortable model was delivered.
Always friendly, helpful and efficient staff. Great shuttle service.
I recommend to everyone.

Luca

"Pick a colored car in Iceland!"

The car was good, pick-up (after we called from the airport) was fast and everybody we dealt with was friendly.
When the rate was discussed (booked via internet) we were told we needed paper proof if insurance, otherwise we would have to buy insurance (CDW) from them, or they were going to put a block of $2300.00 on our credit card.
We opted for the block, because we had no choice. They seemed to be unaware that it is very common in the States to use a credit card which offers free insurance for car rental. That was too bad.
Other than that: they were great!

"Good service"

Good value for money. Friendly and helpful staff. Clean car. Meet and greet service.

"All's well that ends well"

Very good value for the money. Unfortunately we were quite delayed in making our way to the front of the airport (bags were not delivered until long after deplaning) and our pickup person had departed. After some calls to the office we were quickly picked up and assigned our car by a very helpful attendant. The car included a GPS which was good since ours didn't work in Iceland and was very necessary because of the difficulty with spelling in Icelandic. The car, while older, preformed admirably and took us comfortably on several long trips and around the city. Our return of the car was smooth. We were carried by separate vehicle from the rental site to the airport quickly and comfortably. The attendant even refused any gratuity for her services, on a cold and rainy day. I would recommend Fair Car any time and use them again myself when I have the choice.

"Superb!!!"

They made our trip in iceland so easy..the service is excellant..!..thank you faircar

"Great staff"

Great friendly staff. Car was perfect and in good condition. We tough it was great that they don’t have a office at the airport, but they pick you up and drive you to there office that is a few minutes away, so you don’t have to stand in line at the airport but arrange everything in much more calm environment.

"Good and not expensive"

We rented a VW Caddy Campervan, that was very complete! The service was good. The only aspect we thougt that was strange, was that they didn't want to check the car together when we brought the car back. They check the car after you left. But we turned in the car in a good condition and we didn't hear anything from FairCar, so everything was alright!