"Very satisfied with the purchase"

Very satisfied with the purchase and already shared this website with a lot friends. Will definitely come back to buy more furniture in the future

"The couch arrived in perfect state"

The couch arrived in perfect state. The delivery people were very friendly and helpful. I was very satisfied with the whole process ordering, delivery schedule and delivery.

"So sad to see so many poor reviews!"

So sad to see so many poor reviews!!

I have a 5 star experience. I ordered a sofa and 2 barstools. The sofa arrived within 5 days of ordering and the stools about 14 days after ordering.

I was bracing myself for a fight with the delivery teams, because delivery companies and I seem to always butt heads, BUT both Clutter teams were so professional and courteous, I couldn’t believe it.

The defect on the sofa was so minute, that it took 2 of us to find it. And the sofa is STUUNNING.

The stools were still factory wrapped and literally perfect. Even nicer than the manufacturer’s website.

I will ABSOLUTELY be using this company again! I saved OVER $4k retail.

Very sorry for those who’ve had poor reviews with this company. Such a shame.
I really can’t say enough good things.

"Great experience, beautiful chair!"

Sorry to see everyone's bad experiences - mine was very positive! Delivery was scheduled via text and when I needed an alternate date, they were very accommodating! Delivery guys showed up at 7:30am sharp and both pieces of the order were there. Chair was very nicely wrapped and protected. 10/10 would buy from The Return Company again! I got a great deal!!

"Missing pieces and no response when contacted"

Purchased a bed frame from them and didn't receive all of the pieces. Contacted them four times by text and email over a two week period and never received a response. Incredibly disappointing experience - now doing a charge back on my card to get my money back.

"Only received half our order"

Only received half our order. They wouldn’t let us return the dining chairs we did receive that were purchased to coordinate with the four chairs we never received. Horrible customer service. Will never purchase anything from “the return company” again.

"My experience was great"

My experience was great. Provided good service and communication thru out the whole process. Would definitely recommend.

"Very bad customer service"

Very bad customer service. Let us say no customer service you are on your own. Never return any calls or texts. They think they are doing a favor to you. May be it is okay in other countries but here I thought we cared for customers.

Delivery person (lead of team) had big attitude and didn’t care for the furniture. When he started taking out covering blanket in the driveway, I requested politely, could you please take it once the chairs are inside the house. He made face and took first 2 chairs half opened. Then he took out the blankets in the drive way for remaining 4 chairs and brought them in. Definitely dirt got in the bottom. This was not a courtesy delivery. I paid dearly for these to be delivered. If their job depends on people like us ordering don’t they have the obligation to do it right? Hope I am not asking too much here. If this person has better skills and don’t want to do this job, go find what he likes. Hope company that hires these people read these reviews and train these people properly or find who is willing to do it right.

"Extremely frustrating vendor to deal…"

Extremely frustrating vendor to deal with once you have purchased an item. Very vague and non-responsive in providing delivery dates. They do not correspond other than text and email which they don't respond to. I will absolutely not do business with them in the future.

In response to your update. You have absolutely not replied to every text and email. The ones you have replied to have taken days for a response.

"Not a trustworthy company would not…"

Not a trustworthy company would not recommend they are use of third party delivery that don’t fulfill obligations and they don’t have phone support super sketch