"Extremely Disappointed with this…"

Extremely Disappointed with this company. … I had received a credit. I had purchased a bracelet that was too big, and returned it for a smaller size and was issued a credit. After having the credit for a long time I requested the amount just be returned to me. Either a check or the balance returned to my credit card. I was told by Jake that they cannot do that. I could still choose to purchase something and the credit would be deducted from the amount of my purchase. Not fair. Just wanting my $$ returned.

"Great product"

Great product. Beautiful.

"I am disappointed about the placement…"

I am disappointed about the placement of the color stones there are 4 dark ones together that take away from the other colors. And it does not look at all like the picture shown when I ordered it

"Pleasant Shopping"

Everything went smoothly as always. Shopping with Ross-Simons is always a pleasure.

"Quality jewelry "

Overall the jewelry that I purchased was pretty good. I took one star off because it took 11 days for one of the pieces to arrive. A bit long.

"Overcharged "

I made an error with my order. When I called customer service they corrected my error however, I was overcharged! I still have not received a credit on my card. I’m waiting for the bill to come and see if a credit was issued.

"Customer service was great quality product "

Customer service was great! I was concerned about when my order was to arrive and reached out via email in which I received a quick response.
I now have the bracelet I ordered and love it. The quality and description was exactly as stated. I will definitely be ordering again. Thank you 😊

"The necklace is really cheap feeling…"

The necklace is really cheap feeling and I will be returning it. For $150, it should feel different, in my experience. I’d rather have a $50 piece of costume jewelry, frankly.

"Lovely pink ring"

Love the new ring and the speedy arrival.

"Beautiful Earrings"

Packaged well. Beautiful earrings, however, the posts are so thin and looked bent. I realized that is how they are made to snap together. I hope they don't come apart. I would hate to lose one. I don't see how to rectify the posts but I'm keeping them.