"My wife loved this bracelet"

My wife loved this bracelet

"I ordered 2 items"

I ordered 2 items, a necklace from the catalog and an enamel ring from the website. The necklace is lovely, and I look forward to wearing it often. The ring, although attractive, was much thinner than I expected (perhaps I didn't read the description closely enough). I planned to wear it with other stackable rings I've bought from RS; I will do so, but it won't be as eye-catching as another enamel ring I purchased.

"Beautiful ring"

What I love of my ring is that it looks exactly at the ring shown in the picture. Excelent quality and design. Thank you

"Gorgeous one of a kind pendant! "

Very pleased with my purchase from Ross Simons and their Estate collection.
Beautiful aquamarine pendant, exquisite design and supreme craftsmanship. Looks even better in real life than on the picture.
The ordering process was smooth and delivery was timely.
Couldn’t be happier with my experience and would highly recommend this collection!

"Necklace Very satisfied "

The quality of the necklace, very satisfied.

"Buyer beware "

I ordered pearl earrings to go with a necklace that had the same type of “flower” design that captured the pearl.
The earrings I received were nothing like that. I contacted customer service via email with photos. Their reps were completely incompetent, not understanding the issue. I am still working to resolve the issue as I don’t want to return them (they are out of stock now) but want some kind of compensation for not receiving what I ordered. So buyer beware that Ross-Simon may substitute an item at their will-like it or not. Also please note that I have been a customer for over 20 years-& have never had a problem.
update: Ross-Simons has since told me that I can only receive a merchandise credit when their return policy clearly states money back no questions asked within 30 days. All I'm asking for is a partial compensation for not receiving what I ordered. I will be opening a case with the BBB. I do not recommend buying jewelry from this online company when there are so many other options.
Response to RS response:
Wow~again customer service is completely incompetent. And again, if anyone at RS would actually read what their customers write about the issue that would be so helpful for everyone. This had nothing to do with size or color. It as to do with a design change as I stated. I stand by my review that jewelry shoppers should stay clear of this company.

"Backs to small to attach to ears."

Earings are beautiful but, the backs are to small to attach to the ears. Keep trying but can't get them to attach. Sad

"Reliability and communication"

Reliability and communication. I had to return the beautiful necklace as it was too heavy around my neck. It was a glass heart and the size was bigger in person. So I needed to return. The customer service agent was very helpful and courteous. I really appreciate talking to a REAL person when there is a return or difficulty.

"Delivered safely and quickly"

Delivered safely and quickly. Good store!

"I purchased this engraved inital locket…"

I purchased this engraved inital locket as a gift. It is beautiful and well recieved, however we where unable to open it yet, did not want to force it open. the video and description do not address how to open locket, only shows how to place photos inside.