"Great Quality, Great Service!"

I found the glasses I wanted that were originally in store on their website for half the price! I ordered my glasses and sunglasses in the exact frames and colors I wanted. Super easy to order online, you just need your prescription from your eye Dr. I had my eye glasses within a week, and sunglasses are on their way. I love them! Exactly what was pictured, and they fit spot on! I had to call and ask a quick question. When I did I got an actual human right away and he was so friendly right off the bat and answered my question quickly. I am so very pleased with my service from them and the quality of glasses/lenses.

"Great job like the glasses."

Great job like the glasses.

"Helpful Employees and On Time Delivery"

I was ordering a very specific magnetic sunglasses clip on for my glasses in preparation for eye surgery. The associates who answered my phone calls were very pleasant and helpful. My order arrived on time and works perfectly.

"Easy to order and got the exact…"

Easy to order and got the exact replacement

"Easy Breezy Glasses!!!"

Easy customization for all the products and very easy checkout process. Thank you GlassesPros.com!!

"Excellent selection, prices, service"

When I found a high-end pair of Danish glasses frames that were half the price of the same pair sold in a neighborhood boutique, I immediately placed my order. I had a few questions; each email was answered promptly and thoroughly. I even got a phone call from GlassesPro to make sure I understood everything. I couldn't be more pleased with this company and my purchase!!

"Very easy to use"

Very easy to use. Easy to navigate site. No issues adding prescription information. Making changes was a breeze.

"Questions on my order not answered before shipping"

After I placed the order, I sent an email to customers success at Mar 19, 2023, 7:11 PM PT. "I just ordered these glasses for a costume party. I wanted to make sure these have clear lenses - no prescription is needed. Can you pls confirm? (When I purchased them, the website said add prescription, blue light, reader (non of which I need), so I added to cardt and bought them. Wasn't clear if they come w lenses). If they do not come with lenses, I'll either need to cancel the order or find out how much it costs to add basic glass or transparent plastic lenses w no prescription."

I would have hoped questions clarifying an order could be answered before the order was shipped. I just got notification that it was shipped but no one got back to me. I'm concerned that the order is incorrect.

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3 days later - I ended up speaking w the company's owner, who seemed like a good guy (and very funny). He immediately helped me resolve the issue, which I appreciated. Ty, and bumping my rating to 4 stars. I would go five, but the response did take a few days, which would had resolved things quicker.

Otherwise, just Fyi, if you order frames w/out a prescription, you still need to click on the add prescription and get clear lenses, or they the existing lenses will come with a logo on them. But thanks for resolving everything.

"EXCELLENT CUSTOMER SERVICE"

I found a very hard to find frame here and shipping was really fast. When I contacted customer service with a warranty issue they were beyond amazing helping me get my problem solved. Highly reccomend!

"GlassesPros.com"

After waiting close to 4 weeks, GlassesPros.com finally sent me my glasses. And the prescription was made incorrectly. They made me go to the optometrist 2x to get a measurement for them which I did. They finally told me they’d made the mistake & that the boss would call me back, which he never did. I finally had to open a dispute with my credit card company as I got zero help from GlassesPros.com. I would never advise anyone to get Progressive lenses from this company.
Also, it is nearly impossible to get through to Customer Service as they only have 1 person taking all the calls. The cherry on top was they sent NO CASE for my glasses!
After waiting a month to get my glasses, they want to fix the problem but since I had no back up glasses I went ahead and ordered glasses from a brick and mortar store.
Nora Coats