"As with many reviews i've since seen on…Trustpilot avoid at all costs!"

As with many reviews i've since seen on here, very disappointed with the service from this company!
Ordered wallpaper on 15-1-21 told 5-7 days delivery, initially schudeled for the 26-1-21 then changed to the 27th am delivery slot......not recieved.
Called them on 28th to cancel order was told i had to e-mail them, promptly done. Then checked tracking information and the product has no delivery estimates and apparently still in Germany. Had no communication from the company and confirmation of cancellation, putting aside Brexit and Pandemic there is no excuse for poor communication especially when you are so quick at taking payment! Absolutely appalling service!

Its amazing what a bad review will do, just been informed from Bricoflor that my delivery is in customs waiting to be cleared. Strange that UPS claim its in transit in Herne-Boernig, Germany!

"Terrible Service from start to finish!"

Terrible Service from start to finish!
Communication issues and confusion with delivery date.
Called to check where items where 2 weeks on - told they would be with me the next day.
Lunchtime next day - nothing.
Called again, took tracking codes and checked myself. Not out for delivery at all.
Called again, turns out they had given courier wrong postcode and the goods wouldn’t arrive for another 3 days.
I told them to cancel the whole thing! Now I have contractors arriving, no flooring and I have to go and source on a quick delivery at a cost to me!
DO NOT USE

"I ordered 7 samples and paid £8.95 and got 3...."

I ordered 7 samples and paid £8.95 - only received 3...it is a real waste of my time having to scan then upload the letter that came with the 3 samples which said all 7 were contained when they weren't. I then have to write a report...on reading the other reviews this seems like a common problem - if they can't get this right I would doubt you would get my proper order of flooring right either...swerve at all costs (literally!!!!!!)

"Untrustworthy"

Untrustworthy. Clicked box for a quote. Nothing back. Chased and ordered (paid for) samples. Chased two more times - no responses. Cancelled samples but sent regardless, still no response to request for quote. Will be claiming money back from Paypal. What a lousy service. Wouldn't deal with this bunch at any price. **AVOID ** AVOID

"What a terrible experience"

What a terrible experience, had to wait an additional 3 weeks for my delivery, which was 1 pallet, apparently the haulier didn't have a van!! what haulier doesn't have a van, customer service was poor, despite knowing about the issue, I had to constantly keep chasing them for updates.

"WASTE OF TIME!"

I'm not happy at all! Order 3 free samples Order No 700019381 three weeks ago and still not received anything. I had to pay £5.69 postage too! I want a refund asap! I obviously won't be ordering from here, they don't even answer the phone on Customer Service, hardly inspired me with confidence!!

"Check your rights before you buy."

I bought flooring for my small galley kitchen at cost of £170 2 years ago in addition I paid to have it laid professionally. The packages arrived and one of them was cracked and unusable but the were replaced very quickly. Now 2 years later all the ties are chipped or rising from the base and look dreadful. I emailed and asked how long the guarantee lasted for and was told 15 years. However they then said that due to the fact we did not use their underlay it was not covered and we needed to get back to the person who laid the floor. He also laid other flooring for us which has lasted fine with out problem.

"Disappointed"

Sent and paid postage for samples had to chase the company as they never arrived to be told I could get my money back.
Disappointed with their unreliable customer service.

"Beware of trying to return anything."

Beware of trying to return anything.

In experienced staff and poor customer service.

Left with £300 flooring that I can do nothing with.

"ne jamais commandet chez bricoflor"

Avez vous une étoile MINABLE? Ce site est honteux, ns avons commandé du parquet et 80 % de la commande était defectueuse. 3 semaines que ns attendons apres un transporteur allemand pr qu il vienne reprendre la commande et que nous soyons remboursés.... service client incompétent. Ns alls porter le litige devant la justice et les médias.