"This 1star rating is for the delivery…"

This 1star rating is for the delivery service to UK. It’s been a while since we have place an order with assumption of standard delivery time as mentioned on website. It’s more than 10days and a parcel is still showing at the UPS warehouses with absolutely no signs of delivery date. Very disappointing,

"Amazing Service and Product "

Can't recommend this company more. Great service and so helpful and knowledgable on the phone. Really quick delivery and beautiful product.

"Customer care just don't care!!"

To be honest if you could give no stars I would have, ordered 11th April a small amount of carpet tiles, told 7 working days for delivery, had heard nothing and was still showing as pending on the 19th, so I rang and at that point was informed they were having trouble with deliveries to UK, I should have been informed of this staright away not just left in the dark, checked the account on the 22/04/2023 still showing as pending, rang again and was told it was on its way, but I said not showing that on the account so please send me tracking while am on the phone, the lady did this and it showed the prduct was not ordered until the 19th!!! I then said to her you just need to keep in touch with your customers and let them know what is happening as you reviews are bad and she hung up on me, how rude you just can't help some people and at no point was i shi**y or rude to her, keep away from this company they don't deserve to be in business, they have no clue about customer care cos they just dont care. I may get my order by the end of this week possibly!! Just so you know they are just an office have no stock in the UK everything is ordered from different countries once you palce your order and pay, so they have no control over delivery times!!

"Import duty"

Wallpaper options are great quality and you can take the price of your samples off your order. Didn’t take too long to arrive considering it’s an import, however it wasn’t delivered for an extra 5 days because drivers refused to take it until the duty had been paid! I didn’t know we’d have to pay anything extra!

Spent £190 on paper and had an additional £40ish charge for import!

"Customer service is rude"

Customer service is rude

"I ordered samples"

I ordered samples, which you have to pay £7.95 delivery for, a week and a half later I am still waiting. Called customer support at 16:20 to get an update, and was told it was outside of business hours. Homepage says it closes at 5 pm... A lot of hassle to get a few samples!! Can only imagine the hassle of ordering roles of materials...

"Excellent service and delivery from…"

Excellent service and delivery from Bricoflor, their products are 10/10 for quality.

"Rude"

Placed an order online and then had various follow up correspondence via email. However along the line I made a polite request/query about the order (no way written as a categorical demand and nothing out of the ordinary) - as they say if you don't ask, you don't get/know.

The email I received back was rude and quite shocking. Completely unnecessary.

Here's some advice - if you can't do something for a customer just politely say no we don't, or can't do that unfortunately.

"Charging more than double the prices than competitors"

I found a vinyl flooring on their website which was sold at more than double to that of competitor website. When I asked for price promise to test them, they rejected it without giving any reason. Price promise is on paper only. Their prices appear to be more than double to competitor website. Don't order!

"Not a good service"

Not a good service. No follow up post my call. Sample never arrived.
Imagine if it was a big order.
Update - The sample was lost, but at least I was refunded the delivery cost of £7.50