"Poor service and contact "

On initial contact all was well, they asked all the questions and we discussed how we would use the system, when the system was implemented that’s when the problems began, system drop offs, they reconfigured the system and put on the answerphones after a few rings, without speaking to us first, people from ice who we were dealing with left the company , poor quality on calls, and even though I explained that we used headsets in a particular way they sent us the wrong ones which would not work in our workshop independently of the pc ( for answering calls) to be honest the last straw was today when they told me that I would have to pay for the correct headsets!!! This is after 10 months of them trying to sort out the problem and failing to rerun my calls when they promised to do so I would not recommend this company , very very disappointed

"James was A***"

James liaised with me for my queries that i had with our account and was polite, quick and efficient with his responses and found me all the information i needed and then referred me to the correct department. He was very professional, i hope to speak to James next time i have any questions.

"Robyn is what makes my experience…"

Robyn is what makes my experience great. She is so helpful, co-operative & patient. She replies within minutes and answers all my questions in double quick time.

"I received a very quick response"

I received a very quick response, and query completion

"Madison dealt with my query promptly…"

Madison dealt with my query promptly and efficiently and followed up the query too.

"Ice comms left us with no phone lines yet continue to charge us. "

Speedy Skip Hire cancelled broadband in June 2024. We were still being billed for those. We requested termination fees in September 2024. Late September our phone line was stopped with your team saying it was a national outage. We are now January 2025 and no office phone and still being billed for both and discounts agreed are not being paid plus we have lost buisness approximately £8000 through this .

"Experience with ordering 8 Sim Cards"

I have had a very good experience with order 8 business Sim Cards. From first contact to order being complete it has all run smoothly. I would like to thank Gavin Shaughnessy for all his help and patience.

"Excellent"

Quick, friendly and helpful service from James. thanks!

"MISS-SOLD AND OVERPRICED"

Have spoken with the team again today and despite my relationship manager being helpful and agreeing I had been misled, no resolution in sight for a hugely inflated and costly contract.
Please check reviews as many are repeated from the same people to cover the real negative reviews being placed. Have been encouraged by their own team to raise a formal complaint and will be going to the Communications Ombudsman if it is not resolved.

SME owners deserve better!

"Rachael was speedy in responding and…"

Rachael was speedy in responding and helpful in solving problems, I feel very well looked after by her. Thank you!