"I had a great experience with Summer…"

I had a great experience with Summer from Ice Comms. We spoke multiple times, and every time, she was incredibly helpful, friendly, and patient. I She made the whole setup process smooth and hassle-free, always taking the time to explain everything clearly. I received all the answers at lightning speed, which made everything even easier.I truly appreciate her professionalism and excellent customer service!

"TP.."

River is very quick in response all the time and very helpful.

"Excellent!!"

I've been with Ice comms for a while now and I have nothing but good things to say about them! Any issues are resolved promptly and they're always so helpful with any questions you have. They always point you in the right direction!

"Highly recommend"

What a great customer service! Seamless handover from previous provider and they have an excellent account manager!!

"Caitlyn answered our questions quickly…"

Caitlyn answered our questions quickly and give us very good advice. Thank you

"Excellent service"

I’ve been with Ice Comms for 2 years now. After recently renewing my contract, I can confidently say I’d highly recommend them. Their operations team is always helpful whenever any issues arise. My account manager is only a phone call away and ensures everything runs smoothly. Great service all around!

"Please don’t get talked into signing "

Please don’t get talked into signing
Sadly the issues I have had with Ice comms since my service started 12 months ago continue.

I have evidence that the contract I have been placed on is not the contract sold by their sales team. A director appears unable or unwilling to act even though he cannot answer why. The contract I have found myself on has huge buy out clauses (not explained!), very poor support which only covers office hours doing you have problems on an evening or weekend you are stuck!! When travelling I cannot get the bundles I would get via EE and those Ice offered are 1000% more expensive - no I have not added an extra 00 by accident!!

As others point out as a small business there is no route for ombudsman support so I guess legal is the only route. I have seen a recent BBC article on a similar company last December - miss leading contracts and unexplained requirements to sign for a separate finance agreement for handsets.

I thought I was going mad when I saw all the wonderful reviews and was very very suspicious. I see someone else has also picked that up!!! They have an ‘in house legal team’ which speaks volumes but just as well given there appears numerous companies & people in the same position.

For those of you who are considering signing up with them …..DONT.

"David Smith Great Help"

David Smith seems to be the only consistence contact at your company and he is fantastic at directing us to the correct person for any questions we have.

Looking forward to talking to David again in 3 months

"Chloe was quick to respond and helped…"

Chloe was quick to respond and helped action our requirements in a timely and efficient manner. Thank you Chloe.

"Quick Response!"

Bailey responded very quickly to my enquiry, and provided all of the information I needed. Communication was excellent.