"Always so very helpful"

Always so very helpful, if Mark doesn't know the answer he will always find out to get the desired outcome.

"Quarterly Call"

Received a call from David today to check that everything was running smoothly with our contract. Great customer service, checking in every 3 months to ensure that we are not having any issues or if there is anything we wish to talk about

"fast response times and issue expertly…"

fast response times and issues expertly dealt with. thanks

"Ice operate sharp practice"

Ice operate sharp business practice, they did in my case. Promises of inexpensive calls rubbish, will stay in touch, rubbish, will give you a dedicated manager rubbish and consequently lost me as a customer. Do not sign one of their contracts the price to leave is close to one thousand pounds.

"Excellent communication with Summer Agustin"

Excellent communication with Summer who resolved a few pre-installation issues and was a good point of contact throughout. Also credit to Sam Catlin and Kurtis Roberts.

"Excellent service from the CS team"

Excellent service from Summer, Chloe, Caitlin in the CS team, they are quick to respond and always provide detailed feedback on any issues.

"Excellent customer service"

Chloe is so helpful and very quick to action and response to my request. Excellent customer service.

"Existing customer "

Existing customer. Contacted Ice-Comms and asked for my phone system to be reviewed and amended. Rachael was very responsive, listened to what we required and carried it out promptly. Perfect!!

"Rachael has been really helpful!"

Rachael has been really helpful - came up with a solution straight away, not only for me, but then offered to roll out to the company on my behalf so we are all working from the most up to date software! Very pro-active! Rachael also followed up with me throughout the day to ensure everything was working as expected - very impressed, thank you Rachael! :)

"DO NOT ENGAGE AT ALL WITH THIS COMPANY - THEY ARE SCAMMERS"

One star is too much. Do not trust all the good reviews, I am convinced they are false. Read the bad ones before making a decision. They cold call you and keep calling. They have been fined a couple of times for breaching cold calling rules but they are obviously still doing this. When I agreed to speak to them (after experiencing problems with our current mobile provider) I was experienced with extreme sales techniques, being forced to sign a contract whilst the agent was on the phone (without being told it was an actual contract) to ensure I got this deal as it was a limited time deal. This was then withdrawn when the termination fees from my current provider was confirmed. I was then forced again into signing a different contract by being told this was the best option (even though it bore no relation to my first offer), again whilst sales agent holding on the phone, again not being told it was a contract, again being told I was on limited time to get this offer. When I then investigated the offer I immediately realised it was not the best for our company so I emailed to cancel it immediately. What then followed was weeks of intimidation as they said there would be 'cost implications' but would not explain what they were. I was then told I would need to pay over £4,000 even though I had received no SIMS, the PAC codes had not been transferred over and therefore no actual service at all and cancelled within a day. I took this up with the complaints department who ignored everything I said about being co-erced into signing the contract over the phone without knowing it was a contract, mis-sold a mobile phone package we did not want and just quoted back clauses from the contract. I was also advised, that as our business has more than 10 employees (we have 15!) we could not approach their ombudsman. As it was then becoming quite stressful and frustrating, I asked for a more agreeable cancellation figure taking into account the circumstances, my complaint and the fact that we have had no service at all from them. I then heard nothing for weeks then received an updated cancellation invoice for £21,348!!! With a 7 day payment deadline. After then speaking again to the customer service team (where again I was told I had signed then cancelled and there was nothing I could do) they agreed to reduce it back to £4,000. I have very reluctantly paid this as very concerned how far they would go but got them to confirm that this was full and final payment. I have also contacted Watchdog as feel the general public need to be made aware of them. The fact they have an 'in-house legal team' proves to me that their contract is absolutely made to cover themselves when they carry out this scam and reading the reviews I am not the only one who has been caught out. Do not speak to them and definitely do not sign ANYTHING