"Constant unsolicited and unwanted…"

Constant unsolicited and unwanted emails. Reported to the ICO under breach of GDPR as consent not given to receive marketing emails and according to the ICO, "legitimate interest" requires a balancing test process to:

"...avoid undue focus on presumed benefits to customers unless you have very clear evidence of their preferences."

and

"the potential nuisance factor of unwanted marketing messages"

Source: ICO.org.uk / For Organisations / Guide to Data Protection / Guide to General Data Protection Regulation (GDPR) / Legitimate interests / When can we rely on legitimate interests?

Terrible company, would never use.

"Our account manager is excellent"

Our account manager Chris Scott is excellent, hense the 5 star rating. Very promot to come back to me, always very helpful and sorts out any issues I might have. Offers ongoing support to help us with development.

I would like a higher % of lead capture from the system, I believe at the moment it's only 25% of all visitors are captured, might be less? I understand we can't capture mobile users but more static users would be useful.

"Just started using Lead Forensics and…"

Just started using Lead Forensics and very pleased with the level of support to get us going. This has involved phone calls every few days covering the training and understanding our business. Very sophisticated software with great reporting capablity.

"Spam and bad product, scammers"

They promise great results but doesnt deliver, their sales people are pushy and would sell their own mum. The product doesnt work and it is populating alot of internet providers and almost 0 results!.

They keep spamming me and refuse to close the contract, which i ask them to do, so far i lost 3,400 USD to them!

"Avoid this dreadful company at all…"

Avoid this dreadful company at all costs. They can not track website visitors as they say and once you're locked into a contract they will pursue aggressive legal means to stop you terminating the contract.

"We keep receiving calls from these pushy sales folk"

We keep receiving calls from these pushy sales people almost every day. We're on the TPS and still receive calls every day. I also receive unsolicited emails which would not comply with GDPR at all as it's to my personal email as well as work.

I have personally contacted the relevant authorities to investigate further for both the calls and the emails and I would suggest that anyone in a similar situation should do the same.

On more than one occasion I was called twice by two different people in one day! For a software company you would think you have a CRM which would stop this kind of thing from happening.

Arianna

"Honest and genuine review after 1 year of use."

After being cold called numerous times despite being on the TPS register I decided to go ahead. The promise of extra leads for my business seemed like a great prospect. As a small business it was quite pricey but cheaper than other avenues if it really worked!

After a few telephone calls with one of the sales people who's name escapes me I went ahead. The chap on the phone was very nice however once they had my money i never heard from them again.

I used the platform for a little while but had no real success. The concept is good however I have recently found another company that does the same thing but much better results for a fraction of the price!

I tried to cancel my contract even though I was at the end and the "account manager" Luke was borderline aggressive with me on the phone asking why and telling me I was doing something wrong.
Overall that telephone call was very belittling and left a very sour taste in regards to this business and made me question their practices. I have no doubt that it's not Lukes fault of how he spoke to me that day but rather the business itself and how this is drilled into them.

I would not recommend it in any way shape or form and I would also recommend that someone investigates the cold call lists.

"Great Product and Service"

Great product with a lot of potential and always received excellent support and service. Our account manager, Laraine Sturrock is a pleasure to work with and has never been anything less than 100% committed to making sure that Lead Forensics is helping our business as much as possible and that we are benefiting from its full potential.

Would be happy to recommend Lead Forensics and Laraine to anyone.

"We highly recommend Tom Mayhead and Lead Forensics."

We have been using Lead Forensics for a few months now and what a great product we have invested in!

Our client success manager, Tom Mayhead is brilliant. He is constantly checking in to see how we are progressing and how we can make the most out of our leads. He is the one of the best client account managers we have seen to date. Reliable, Professional, Friendly and Efficient!

We highly recommend Tom Mayhead and Lead Forensics.

"First class service"

First class service provided by Mr. John Allwood in maximising our ROI on Lead Forensics.

Thanks and Keep up the excellent work :)

Andreas Micallef
Strand Electronics Ltd
Malta