"Excellent Customer Service"

I was convinced to trial Lead Forensics after I visited their website, and was followed up with via email... proof of concept from the very start.

I've only been using the platform for a couple of weeks, but even in that short amount of time I've identified countless opportunities to add value to my business. The pricing is also very fair, as it relies on your website traffic, so it scales with your business proportional to the amount of leads it secures.

Customer service has also been excellent. We negotiated a contract to suit our specific needs and the process was professional and frictionless. I was appointed Jazmin Mills as a customer success manager, and she's really helped with getting used to the software and answering any enquiries.

"Be very careful before you sign up"

Be very careful before you sign up.
I signed up after having a call with 'Alex' who showed me how the back end of their website works. He installed code on my site despite me saying there was little point (as I don't use the site for lead generation - its more for credibility). A week later he called again and confirmed that my own website visitor count was very low. I instead discussed that the tool would be more suited for me to use on my client's websites and that was, as I thought, agreed.

However, once I'd signed up on the dotted line I was soon to realise that I couldn't use the code on other websites and that would cost further subscriptions.

I've tried and tried to explain that I didn't want it for my website and so far the response i've had is 'well you're in a contract now' and 'our finance account team is very good and will chase you if you stop the payments' (obviously after I threatened this). When you try to have a conversation around this, you hit a brick wall because its clearly not in the script and instead they want to steer you towards reviewing the data that has been recorded - which in my case is next to nothing and unusable.

I've not logged into the system myself for over 6 months and they've acknowledged this but still won't budge on the useless and pointless contract.
I feel as though I was misled and I have now got my company solicitor reviewing the T&C's.

Also - when you do get a 'hit' - be very aware that it can be from a large organisation (e.g. Shell or BP or your local council) - you try finding out who it was that looked in an organisation of 1,000's of employees! Its almost impossible.

"Great and clever new sales tool!"

Our business has started using Lead Forensics a good couple of months ago and it's safe to say this seems to have been a great investment, especially when it comes to taking lead generation to a new level!
Sarah Courtney has been guiding us throughout and has been very thorough and patient with us over the weeks!

"Great thanks to Laraine Sturrock who…"

Great thanks to Laraine Sturrock who continues to support our business. Laraine really tries to understand our business so she can fully support us with improvements and new products which can help our business solution.

"Great Platform and an Excellent Service..."

We would recommend Lead Forensics to any organisation looking to engage further with their website visitors. Powerful features include Activity Tracking, Lead Scoring, Rich Reporting and CRM functionality.

A special mention goes to our assigned Customer Success Manager, Neil Bartlett who has handled our account with both dedication and professionalism. Very impressed.

"We are very happy with Lead Forensics…"

We are very happy with Lead Forensics services and especially with Sarah Courtney who is our success manager. She is very helpful, patient and thorough. She is helping us on every step of our way in finding new business in a professional manner, develop our customer base and in understanding ethical marketing and selling methods. I will not hesitate to recommend Lead Forensics to anyone.

"Working with Marc Hill is a total…"

Working with Marc Hill is a total pleasure! He is always helpful, very knowledgeable and really takes the time to understand our needs rather than blindly following a script. We are very happy with Marc, and look forward to a successful future using Lead Forensics

"Great service from our CSM Bethan :)"

Great service from our Customer Success Manager Bethan, always there to help and answer any questions. I cannot stress just how much I believe in Lead Forensics being a pivotal part of any Sales Team in any business sector and I cannot reccomend it enough.

"Great Tool and Even better help!"

Bethan Jones is my CSM and she has been very helpful in regards to helping me understanding Lead Forensics a whole lot more. The tool is very useful, and is compliant with what I need it for.

"From zero to at little bit more informed!!"

As a novice in the marketing world and exposed to my first taste of website tracking I can only give high praise to Laraine who has helped me understand the product and guided me in the use of the various tools available. Combined with a direct email campaign we are now in a position to understand our marketing campaigns and the results they generate. Thank you