"Poor service"

I ordered a number of paint samples from Decor Interiors. After hearing nothing from them for a week or more I contacted them to find out when the items were going to be delivered. It appears that a number of the samples I had ordered were out of stock but they hadn't contacted me to inform me of this. They arranged to give a refund. That was over a week ago and no refund has yet been received so I am now having to chase them again. Really poor service. I won't be using this company again.

"Excellent customer service"

Excellent customer service. I had ordered a wine rack, and initially there was a delay with shipment. However, after contacting company, it was all rectified, and was done in a friendly, professional manner. Very pleased with my wine rack, and would have no hesitation in recommending this company. Special thanks to Daryl, who was brilliant, and kept me informed of order progress.

"Shocking delivery service"

Absolutely shocking delivery service. I ordered on the 9th July. I have had to continually chase for delivery. It was collected by the courier on the 16th July and I was assured I would receive it by the 18th, which didn’t happen. Delivery was then scheduled for the 22nd but I was then away for a week. I was informed they would arrange for it to be delivered to a neighbour, this also didn’t happen. So I had to rearrange delivery for when I was back a week later. I was given all the excuses, delay due to sale, bank holiday etc. but none of this really explains why it took a week for the courier to collect and the almost another week to deliver. You are advertising 2-4 working days for delivery but this is a complete lie. I had some days planned to be off work to get the painting done and I have now missed every opportunity I had to get it done. The children are now off for the holidays so I am now not able to get the painting done. I will never use this company again and will order direct from Frenchic next time, their customer service and delivery is amazing.

"Shocking service "

Shocking service ! I ordered a sample over 2 weeks ago and I’m still waiting and my painter is coming on Monday I’m not happy at all with their service 😢

"Quirky Stock & Great Service"

Ordered a gift for my parents from here, it arrived well packaged and on time. They loved it. Lots of quirky homeware to choose from! Will buy again from here. Thanks guys.

"Appalling service"

Appalling service. Avoid at all costs. Ordered a small item on 21/06/24, chased them a week later as no item and no comms. They said there was a delay due to their sale and they would send it the next week under a 48 hour service. A week later and still nothing had arrived. I advised them on Friday 05/07 that if it wasn’t sent by Monday I wanted a refund. On Monday they said there was still a delay and asked if I wanted a refund which I accepted and then purchased the item elsewhere. A few hours later I had a dispatch email from Decor Interiors!?! Such hard work. If they value their customers and their business why not be upfront on their website about delays with dispatching orders? Seems like reputational damage means nothing to them.

"Love my ginger jar"

Love my ginger jar. Well packaged. Kept informed on delivery date and very good customer service. Got back to me immediately when I had a question on estimated delivery time. . Great price too.

"Good Quality Products"

My nest of tables arrived well packaged and on time alongside a faux pot plant I ordered. Both great quality and look beautiful to finish off my living room. Will definitely shop again with this company.

"Table Lamps"

I purchased two Lowry Table Lamps and they are lovely, very pleased with my purchase. Delivery did take longer than expected but they were worth waiting for.

"I ordered a decanter on 24/5/23 as a…"

I ordered a decanter on 24/5/23 as a house warming gift. I messaged them after a week as it had not been dispatched. They stated it would be dispatched in a few days. A few days came and went so I contacted them again. They stated it would be dispatched the next week. It appears they never even had this item in stock. They eventually agreed to issue a refund and claimed they were sending the details for a refund to their accounts department. That was over a week ago and despite messaging them for updates they are now not responding. It is now 27th June and i have not been refunded yet. I will be raising a dispute over this payment with my bank. You’d think that after so many bad reviews they would up their game and change how they do business.