"Good service and communication."

Good service and communication.

"Said a few days delivery when ordering"

Said a few days delivery when ordering, then after a week of not hearing anyting i emailed to ask what was happening, to be told ot would be another 4 weeks until you had them in stock again.

"Delivery did not turn up"

Delivery did not turn up, no notification and took a week to reply to e mail chasing delivery

"Still waiting for balance of order and…"

Still waiting for balance of order and no response to my email requesting an update on delivery.

"Review of"

Everything it's ok

"Below average service"

Average service
Slow at refunding money,
Quick to take as they always say they have stock and clearly don’t, had this issue a few times now as a plumbing & heating engineer, obviously not got stock but advertising they do.
Take your cash then get on the phone to suppliers who haven’t got stock then always make you wait for a refund.
Then say it’s in our terms and conditions read them.
Very patronising not professional
Argumentative waste of time.
Moral of the story for a multi million pound business is
Don’t advertise parts you don’t have just because your suppliers guarantee they have,if you push there products you can get at a good rates.

"Excellent service."

Excellent service.

"Ordered a tap that was shown as stocked…"

Ordered a tap that was shown as stocked to find that it had been placed on back order for 3-4 weeks, not what you want when you are dealing with maintenance repairs for agencies and tenants who have no basin tap.

"Failure to supply"

Failed to supply item with unavailability and delivery issues.

"Excellent product and service"

Excellent product and service