"Ordered two taps"

Ordered two taps, only one arrived. Took eleven days of messaging back and forth for them to fulfil my order. they are more interested in me sending a photo of the tap ive got rather than sending me the missing one id already paid for.
wont be using this company again

"Customer Update service could be…"

Customer Update service could be improved. I had to chase 12 days after placing order, tho arrived 2 days later

"Very poor....promised delivery not…"

Very poor....promised delivery not met...cancelled order still waiting for refund
Grrrrr!!!!

"Good service and advice from BP."

Good service and advice from BP.

"ordered a toilet seat i received in…"

ordered a toilet seat i received in email saying they couldn’t locate the property, then when they tried to re deliver i received an email saying that my order was damaged and they have re scheduled again. still have not received have sent multiple emails but no response. do not use!

"Service was excellent handled by a very…"

Service was excellent handled by a very pleasant young lady,shower valve delivered well wrapped I wished I could say the same in finding a plumber thats not booker up till the year dot

"The item I ordered was delivered…"

The item I ordered was delivered quickly and was 'as ordered' - and at a good price.

"Only 1 out of 3 items delivered"

Only 1 out of 3 items delivered. No warning of shortage and I have to wait 24hrs to find out if this is due to damage or stock out.

Would be one start, but staff seem genuinely keen to help and very polite. Sadly this does not change the fact I have a plumber and nothing to plumb.

"Great timely delivery"

Great timely delivery

"The price and service was excellent 👍"

The price was best I could find and the delivery came exactly as stated. Very happy with the service received.