"AVOID if you value good aftersales service"

Great sales staff but TERRIBLE customer service. Our plumber noticed a tiny hairline crack at the base of out toilet after fitting it that I did not notice at the time of delivery. Bathroom Planet were not interested and simply quoted their T's & C's - if no fault is reported within 48 hours of delivery they are not interested.
I contacted ROCA directly to complain about Bathroom Planets attitude and they immediately offered a FOC replacement.

"Bathroom"

Excellent, easy website and ordering delivery was next day can't get better than that and the driver called to advise when he would be arriving.

"Availability isn't what it seems"

Ordering was easy and stated 2 days for delivery and in stock. Subsequently got email stating 4-6 week plus lead time so had to cancel for refund and buy elsewhere.

With real time stock management how can businesses state ready for delivery and then within hours renage on the promise.

"Very impressed"

Very impressed, quick and efficient delivery of exactly what was ordered. Very good quality goods delivered in excellent condition with nothing missing.

"Phone call to say lead time may be…"

Phone call to say lead time may be longer was appreciated

"Took my money and never delivered the…"

Took my money and never delivered the toilet seat can’t track orders and all day delivery in this time of technology is not good

"Poor and tardy service"

Didn’t have the item that I ordered in stock but nevertheless took my payment. Then took 13 days to pay me a refund. Not a good experience.

"I have not received the parcel."

I have not received the parcel.

"Great service and product!"

Great service and product!.
Highly recommmend

"A good choice of quality products at…"

A good choice of quality products at great prices.