"Payment quick but process not sure what…"

Payment quick but process not sure what happened kept sending me same emails over and over again

"Very easy transaction"

Very easy transaction

"Very impressed with how fast the entire…"

Very impressed with how fast the entire process was and money was in my bank within 10 minutes. Will definitely use service again if I ever need to.

"Service"

Absolutely amazing service hassle free and done within minutes highly recommended.

"Absolute disgrace of a company"

Absolute disgrace of a company. Ignoring the ombudsman just to drag the whole process out forcing customers to wait as long as possible for a refund. Notified today that i now have to wait again as Sunny could not be bothered to reply to the ombudsman. Disgraceful company and customer service.

Update* FO has given their final decision weeks ago and a nothing from Sunny! They have been told what to do and still haven't actioned anything! Ridiculous.

"FOS Final Decision"

Raised a complaint via a claim company for 16 loans. Naturally Sunny disputed complaint so was sent to FOS Adjudicator. Adjudicator upheld this complaint in regards to loans 5 to 16. Despite missing the adjudicator deadline by just over 2 weeks, Sunny provided a counter offer, offering to partially uphold the complaint from loan 12 onwards. I didn’t accept Sunny’s offer and it was then sent to ombudsman for a final decision.

Last week the ombudsman made a Final decision and agreed with the adjudicator to uphold complaint for loans 5-16

The Final Decision reply form was signed and sent to both Sunny & the FOS and as such, is now legally binding. I’m hoping it won’t take too long to get refunded. If it drags on then I won’t hesitate to get the FOS decision ‘rubber stamped’ at the County Court and get bailiffs invoked if necessary.

Our ref
PNX-3497042-W8Q0
Your ref
SDC- 902-16380-04

"Thank you sunny for my redress payment"

Thank you sunny for my redress payment, it was a stressful process , but you paid me 7 days after I accepted the offer which was very quick

"Brilliant service and great turn around…"

Brilliant service and great turn around time

"would use again"

was extremely easy to sort the application and i had a decision almost instantly. will defiantly use again

"Fast and the pricing system is actually…"

Fast and the pricing system is actually okay!