"Outstanding Service by DeAndre and Liz"

Rented a van from the LAX location, July 4th weekend. I must share the customer service, patience and dedication to providing me with a safe and spacious van, was outstanding by DeAndre and Liz, thank you for making my visit pleasant.

"The worse service!"

The worse service!! Check everything before you go in make sure the rental you ask for is in!! Because I didn't get what I wanted.i got what they wanted me to have🤔.I didn't like it.

"The customer service at the LAX…SUCKS!!!"

The customer service at the LAX Location is horrendous!! They are so rude & unprofessional!!

"WORST COMPANY I HAVE DEALT WITH!!!"

WORST COMPANY I HAVE DEALT WITH!!!! I have rented dozens of cars/Van's over the years and have never been treated so poorly, the manager is a rude arrogant jerk. I paid for the rental in advance and when I got there was told my reservation was canceled. Then after he realized that my pickup time was later then he thought, he then refused to use my credit card for a deposit, when I offered my debit card he refused that. He demanded me having a pge bill in my name and a water bill in my name. When I tried to explain to him that I only had 1 bill because I'm on a well, he refused to rent me a car, I offered him my dish bill, my phone bill, my car insurance and my mortgage bill. He REFUSED THE ALL. WORST COMPAY EVER!!!!

"This company was THE WORST I've ever…"

This company was THE WORST I've ever dealt with, it's a SCAM. We just returned from Los Angeles May 28 and rented from AVR through Expedia. TERRIBLE! Our experience was exactly like review#54. DO NOT RENT FROM THEM- IT WILL COST MORE THAN OTHER COMPANIES!

My husband and I had our two kids and 80-year old grandpa and felt like we had no choice but to rent, the office is in the middle of no-where, otherwise we would have cancelled on the spot. We arrived at 9:00pm, took the two shuttles, then waited an hour (with only one family in front of us) in the office that's in an industrial area and it was past 10:30pm by the time we received the van. They gouged us the $55 USD per day for insurance as we're from Canada and considered international travelers, which have to have their additional insurance. They also took a $200 USD deposit, which we still have not seen refunded. It's an absolute scam operation. I contacted Expedia and told them I'm appalled they allow disreputable vendors like that on their website, they were no help. I can't even review AVR on Expedia. I will not rent cars from Expedia again either.

It's my advice, if you're going to L.A., use Uber. There's lots, it's cheaper than paying parking and way more reliable. Not to mention you know what you're paying up front!

"Ripped off!!!!!"

We signed the paper that said we would fill up the van with gasoline. When we got to the van we noticed it was empty, the employee told us not to worry about it just return it empty. We rented the van in San Francisco returned it in Portland and was charged $112 to refill it. When I called to complain no one really cared. Very unsatisfied

"Bad customer service"

try new company to on expedia late at night to rent van was not ready no unlimited miles
and expedia says unlimited after 15 minutes they told me go out to check it but still needed extra time to fill gas up they gave me clipboard to write scratches and van was very bad shape and told a worker it wasn't my job to check it and told him I couldn't close side door and he accused me I damaged it and he had cameras to check I got so upset I walk away and had stay extra night so I could rent on another rent company because was so lateMore

"I was nervous about renting a van from…"

I was nervous about renting a van from here in Las Vegas because the reviews were mixed but our experience was great and I would gladly use them again. As stated the rental station is across the street from the Las Vegas rental hub. It is about a 5-10 minute walk but they do offer pick up. We left our luggage with the rest of our group instead of dragging it down the street which made it easier. The staff was very friendly. We had to wait for about 15 minutes to get the van but it was almost new and very clean. They gave us water and apologized often for the wait. You can't beat the price.

"Very smooth rental beginning with the…"

Very smooth rental beginning with the check in. Van was clean employees were super nice and helpful with directions.

"Just rent through someone else. This company sucks!"

There was never any mention of an extra $12 a day for a spouse to be able to drive until after i confirmed the registration, flew half way across the country with a newborn and a toddler and got to the van rental building (thats off site and it was raining but they told me "we could pick you up but its a short walk". It was raining...) Then i get to the rental desk and that's when they decide to tell me my rental will be another $12 a day. I had called their corporate offices the day before and specifically asked if there was an extra charge for a spouse and I was told there wouldn't be any extra charges for a spouse as a second driver. At this point i was stuck paying the extra $90 because they would charge me for one day rental anyway because I had confirmed the rental reservation the day before. So going with another rental company would have ended up costing me the same plus another walk through the rain with a toddler, and newborn, and luggage. They told me it was state law in nevada but told my wife it was company policy. I called the corporate office and they said that I had talked to somebody new the previous day and there was no way to wave the $12 a day charge but they'd refund me $20 for my hassle (after i asked a few times why a new employee giving wrong information should be my problem) I never got the $20 discount/refund either, just the runaround until I decided it wasn't worth $20 to stay in hold for a 3rd or 4th time. I will say that the van itself was clean.