"Very smooth rental beginning with the…"

Very smooth rental beginning with the check in. Van was clean employees were super nice and helpful with directions.

"Do. Not. Rent. From. Here."

Please check my reviews on this company on Google, Yelp and Facebook BEFORE you rent from here!!! I finally received a response from AVR after contacting the BBB. Their response (which I was able to post pictures of on other review sites) claimed the van had been inspected and found to be in working condition. PLEASE share the pictures with any professional with knowledge of tires. Ask them if these tires would have an effect on driving ability!!! STAY AWAY FROM AVR!!!! And since AVR is “asking” for reviews, I will ask the other 8 people that were in the van to write reviews also...

"Worst. Company. Ever."

If there were an option for ZERO stars, that’s what I would give this company. Do NOT waste your time or money with them! My family of 8 rented a van in September from Sacramento. We were given a van with HORRIBLE alignment issues!!! The insides of the tires were worn almost to the steel. I called as soon as they opened the next morning and was told by “Daniel” to take the van to a tire shop and have used tires put on and they would reimburse me later. I was in town for 4 days for my daughters wedding!! I did not hat TIME nor did I have the MONEY to do this! I have gone round and round with this company! I have filed a complaint with the BBB and the company responded with BS! I have pictures, emails, and documentation of EVERYTHING! Please put this place out of business!!!

"We rented a van from them through…"

We rented a van from them through Expedia.com several months ago.
When we showed up to get the van after waiting 30 minutes for a shuttle, they hit us with a bait and switch tactic. They said Expedia does not set their rates they do, and that they are tired of Expedia renting the vans for so cheap. They refused to honor the Expedia reservation which we paid for up front when we made the reservation, they then charged us an additional $700 to rent the van. We were stranded, so we needed a van. The van was mediocre in quality. We paid for unlimited mileage which we were told at check out was actually limited.
Now, here it is several months later and they charged my VISA card for additional money without even a phone call or request for authorization. When I called them, nobody could give me an answer as to what the new charge was for, but they did tell me that another charge was going to take place in the same amount. I informed them that they were wrong to do this. The person I spoke with agreed, and apologized for the trouble, but could not give me any answers or reverse the charges. All they could do was give me a phone number and email to contact someone else. My response from them was, "Sorry, that is not my department.You need to contact someone else."
So, I decided to call my bank a placed a stop payment on them and the bank reversed the unauthorized charges.
Never again.....never....again.

"Poor service"

My family and I rented two vans in Los Angeles on 8/13/19 thur8/17/19 one van had a lot of damage we mark the walk around form with dents and burns in the seat.If you are renting a van from LAX airport please check the vehicle out and take pictures

"This is the worst company I have ever…"

This is the worst company I have ever used. I made a reservation for a 2 15 passenger van and they gave me oldest oldest they had. There was a problem with one of the tires, I let the agent know and he said that's all we have. We got on the road next morning and the tire was shaking really bad, seat belts didn't work, it had flies inside and it was smelling smoke really bad. I asked to speak with managers and no one called. There was a person by the name of Marcus from customer service who called me and said he was going to call me within 10min. Never heard from him. I've been calling and leaving messages and no answer.

"DO NOT USE THEM!!!"

DO NOT USE THEM!!!

Manager Maria is extremely unprofessional. She probably needs to change job fields. She doesn't know how to talk to customers and then acts sarcastic with you. I have rented cars in the past from other agencies and have never had a bad experience. I'm extremely disappointed and will NEVER rent from here again.

The wait to pick up the van was over an hour and all they could offer was a 5% discount for wasting time. They also charge you $20 to drop off the vehicle after hrs.

I regret not reading the reviews in advance. Wish there was an option to not select a Star as they do not deserve one.

"Excellent experience"

I rented a van and everything was as I expected quick, friendly, and their prices are great! I always recommend my family and friends bc I know they will be taken care of with their car rental needs.

"If you read through the other 1 star…"

If you read through the other 1 star reviews...
They say it all.....
I rent Vans regularly and tried AVR one time........
one time...
I never thought to read reviews on a van rental company?? As I have never had an issue before.
Lesson learned.
If you read this and the other 1 star reviews and you decide to use them......
good luck!

"2 Shuttles"

2 Shuttles
I had to take 2 shuttles to get rental other than that it was great!