"STAY AWAY FROM AIRPORT VAN RENTAL!"

DON'T BE A VICTIM LIKE ME. DO NOT RENT FROM THEM AT ALL! STAY AWAY FROM AIRPORT VAN RENTAL!
If there are negative or 0 ratings for this business, I would give it to them. We rented a mini van with AVR for a family trip. After spending two hrs on inspecting the vehicle and on the phone with the corporate office, we decided not to pick up the van due health and safety/liability concerns with the following reasons:
1. The van has many exterior and interior damages such as cracked windshield, damaged sliding doors, loose seat cover, many scratches, and dents all over the van. I didn't want to put my family at risk driving such van.
2. There were dirt and sand all over the inside of the van. AVR policy said they will charge you if they find sand in the vehicle. The van wasn't clean properly as AVR stated on their website "commitment to safety."
I don't want to put my family at risk of getting COVID-19 virus due to unclean vehicle.
3. The van had 'Engine Check' light on. The Clerk said to the corporate office people when they were on the phone with me that no repair has been done since the beginning the COVID-19 pandemic due to budget cuts. That means the vans are not properly maintained/serviced for long-distance travel.
4. Odometers were not functioning properly. How do we keep track of the miles so that it will not exceed the 3000 mile limit?
5. The clerk showed us 3 other vans but they were a lot worse than the reserved one.

I spent 2 hours on the phone with the corporate office on the pickup day, but couldn't even come to an agreement nor able to talk to the manager at all.

I emailed, Marcus with airportvanrental.com, to refund my money but they wouldn't respond back. It's been almost 2 months already, but haven't heard from them.

I filed a dispute with my credit card company. AVR responded that "customer didn't show up to pick up the vehicle." Where I actually came with the intension to pick up the van.

My intention for this review is for future customers to learn from my incidence with AVR. I hope AVR is reading my review and change their ways of doing business to put customer's safety as their priority. Thank you for reading through my lengthen review.

"AVR will rent broken vehicles!! I rented a van for a bussiness trip to…"

I rented a van for a bussiness trip to minnesota and was never serviced , the out come was, that the van broke down on me ,and i there is no AVR in minnesota which i was never told this and they knew i was driving all the way there, then when i called they told me that the repairs on the van was on me , can you belive that!!! NEVER NEVER!! Again i will rent from them , iam not the only one with complaints pls rea them before you rent from this Co. they will rent anything even if is not working properly, they dont care if you brake down in the desert!!! they are SCAMERS!!!

"BEWARE. Horrible experience!"

BEWARE! This was the absolute worst experience ever. We had reserved a 15 passenger van for Dallas/Fort Worth from Aug 11-16. Right off the bat we were told that they did not have what we reserved and paid a down payment on. We were offered a 12 passenger van instead. Then we were hit with a "commercial insurance" fee which more than doubled the price we were originally quoted. We got the van and left with part of our party and the other part of our party arriving on a later flight. When we went to pick up the second half of our party is when we realized that the 12 passenger van had an entire row of seats missing and it was 5:30pm and there was no one available to fix the situation. We had to cram everyone in the vehicle like sardines and drive over an hour to our destination for the week. We literally payed over $1,000 for 5 days for a van that held 8 passengers. Then, when we went to return the van, we called ahead to make sure we would be given a shuttle back to the airport. We were assured that we would be. When we got there, there was 1 person working and a room full of mad customers, none of which were given a shuttle and we had to find our own uber and spend another $20 just to get back to the airport, and almost missed the flight. It was not only horrible service, but horrible customer service and a complete rip off. I would avoid renting from this place at ALL COST! If I could give this company less than 1 star I would do it. I feel we should be re-reimbursed at least partially, because we in no way received the services we paid for or were promised in our contract.

"Very poor experience with customer…"

Very poor experience with customer service during the covid. They have made many promises without following up on anything. I have been waiting for over two months to be refunded. They ignore my requests, do not answer emails and have also provided a telephone number that is out of use. AVOID using airport van rental.

"Disappointed"

AVR - Denver is a bit shady. Their location is a shuttle ride away from the airport, and isolated (not near any competitors.) So when you get there, you are a bit trapped. They charged me an additional $200 at the counter as a deposit which I was not expecting. They refunded my deposit after I returned the car.

At the counter, they said the vehicle was 7/8 full of fuel, it was actually below 3/4 tank.

The exterior of the vehicle was very dusty making it difficult to note the many scratches and dents. Inside of the vehicle was clean.

They charged me an additional $20 at the counter for after hours drop-off. I returned the vehicle 30 minutes before the closing time posted on their door, yet it was locked and empty.
I brought the van to their after hours drop off location across the street, but haven't been refunded my $20 despite my emailed request.

The employees I met were both kind and helpful, but I won't do business with AVR again.

"Don't rent from them."

I had a rental scheduled for the end of May in conjunction with a trip to the Grand Canyon. But my Grand Canyon trip got cancelled when the covid-19 hit in March I had to cancel my reservation with airport van rentals. Unlike businesses I had reservations with, this outfit would not refund my money. Would only give me a voucher. The problem is I don't have any of their outlets where I live in the Southeastern us oh, so the voucher is worthless to me. I contacted their customer service but they refuse to do anything. Will never rent from them again.

"DO NOT RENT FROM THESE THIEVES!!!I f I…"

DO NOT RENT FROM THESE THIEVES!!!I f I was able to give this company a - 5 star I would. I rented from AVR located in Phoenix, I returned the van on time clean and full of gas the company requested.I was charge a administration fee of 128.00 and when I asked what for I was not given an answer I asked for reciept and was denied a reciept, so bascially I got robbed and will be suing the company for my money back!! I should have known better than to rent from a company that operates in the middle of the Ghetto out of a trailer!!!Again please do not rent from these crooks unless you like being robbed.

"LAX Location"

LAX Location
This place is a total scam!!!!! Stay away...they told me I needed special insurance but on a Sunday I can’t call my insurance. They offered to sell me insurance which was $35 a DAY, more than the cost of the van rental!!! The lady at the desk, Anna, is a total nightmare. She pulled a bait a switch. They get you to rent a big passenger van but when you get to the counter, they make it impossible for you to take without all of this extra paperwork- so after 2 hrs., you give up and pay extra for a smaller car just to get out of there. STAY AWAY FROM THIS PLACE...it is the worst customer service and scam I have ever seen. No one cares there either.

"SCAM FROM BEGINNING TO END"

On Feb 13th 2020 I rented a vehicle ( reservation made few months in advanced at AVR Van Rental ( LAX Branch California )
To make the long story short, I received a $800 bill for a 1/8 of an inch chip on the windshield, while I was told during the the time of pick up, not to worry and or describe anything larger than a quarter coin.
I’m sure I’m not the only one who got SCAM with this situation and would like to make everyone aware of the type of business they do.
They still holding $ 200 dollars from the time we sign the bill and refused to return the funds.

"HORRIBLE HORRIBLE HORRIBLE.."

HORRIBLE HORRIBLE HORRIBLE... DO NOT USE THIS COMPANY, they are CLUELESS