"I am not one to post a negative review…"

I am not one to post a negative review but people need to be careful with this company! Flew into LAX and discovered we had to take 2 shuttles to get to this shady location. Nobody in line, 3 workers and a manager and took at least an hr to get the van. I couldn't figure out what the holdup was. My flight was a little early so they got me with a change fee or something. My bill came out $43 more than what I was quoted for having the van 2hrs longer. Also, they charge a $200 deposit on top of rental fee. I was told verbally that I would receive my $200 deposit back. They said they would email me the receipt. I did not receive an emailed receipt and I was refunded only $174. I should call them to complain but frankly, I prefer to just not deal with them anymore and think of it as a learning experience.
Good thing we returned the van 3 hrs before our flight since the return took around 45 minutes. I'm thinking " wow, a lot of people must miss their flight with this service."

"NEVER...EVER...AGAIN!!! Spend the extra money!!!"

If I could give them no stars in Los Angeles I would!!! This was by far one of the most hacked experiences I have ever endured with my wife and 2 kids in the middle of the night!!! First off, when we got to LAX we had to call to get instructions on how to get to the rental office...no big deal, but I called and they said one of the drivers would be there to get us in their van. First red flag was the fact that we were told we had to go to the top level, where non of the other rental companies are, and look for “CL Parking”...we could find “CL Parking”. So I called again and was told “it’s over by the hotel and parking lot pick up”. Went over to that area, still couldn’t find “CL Parking”. We walked up and down the level, talk to an officer and asked them where it was, and they told us that rental car company pickups are all on the same level and we needed to go back downstairs. So all 4 us wheeling our bags around went back down to the lower level AGAIN!!! Couldn’t find “CL Parking”!!! I called a 3rd time and asked what EXACTLY am I looking for, because it’s been over an hour since our plane landed and we first contacted them. The person put me on hold and said and when they came back said we should have someone there in about 15 minutes or so...it’s a white passenger van that said “CL Parking” on it. One would think that the van would be clearly marked, right?? So we were looking and looking and waiting and waiting and finally about a half an hour later a white passenger van with small lettering near the bottom! The driver, Arthur, was extremely nice and very helpful. He took us to the van rental office and dropped us off. This place was sketchy at best!!! It was really poorly lit with paper signs taped up telling us where we needed to go. There was one other passenger with us upon pickup at the airport and she had to leave the rest of her party at the airport to get dropped off at the rental office. They only wanted to pick up the drivers and leave the rest of their party at the airport...not gonna happen in my case!!! I’m not leaving my wife and children alone at LAX while I hop in a van and leave them alone for god knows how long!!! When we finally made it inside the office, it was no better...uncomfortable was the first feeling that came to mind, but we waited, and waited, and waited in line for our turn, which seemed excessive because there were more people working there than there was customers!!! Maybe about another half hour later the woman in front of me, that was by herself, spoke up and said “excuse me guys, I have a reservation” to which the gentleman who was clearly in charge told her that “he’s busy and would deal with her when he was done”!!! At that point, I looked at my wife and said that’s it, I’m done, I’ll call an Uber and go somewhere else. So while I was standing in line I cancelled my reservation online, on my phone. As we starting walking out the guy in charge said “what’s the matter, where are you going?” And I then informed him that I cancelled my reservation online. He could have cared less. He said “oh” and went on doing whatever he was doing. When we got outside the driver that had picked us up at the airport was pulling back in with more passengers, so I asked him where the closest rental car place was, or how to get back to the airport. He was very apologetic about the situation and told us that he had to run back to LAX and would bring us back and drop us off so we could get set up with a different rental car company. He started putting our stuff in the back of the van and the “guy in charge” came outside and asked what I was doing. I told him I was trying to rent a car, at which point he snapped at me about canceling my reservation. As we stood in a shady part of some random neighborhood with my wife and 2 kids in the middle of the night after having dealt with the situation since hours earlier. I lost it on the guy!!! We got in a screaming match in the parking lot. Long story short...Don’t!!

"Worst experience I’ve ever had"

Worst experience I’ve ever had , if you think dmv service is bad then rent a vehicle from avr!! Reserved month in advance and when I got there they told me they were out of vehicles and I could wait for 4hrs when one was suppose to be back in

"AVOID: Slow, Rude, Bait & Switch Scam"

AVR LA had a large van listed for a great price that we booked. When I got to the office, they wouldn't let me rent it unless I provided my car insurance information which I didn't pack with me, and it was 11:00pm at night which meant I probably couldn't track that information down. They told me they had a minivan for just a few more dollars a day. I said fine. When I got the paperwork, I asked about the charges listed and the employee pointed out I would only be paying this one line she pointed at.

However, when I brought the car back, the final bill ended up over 225% higher than my original booking! There’s a price listed for the van and then a separate price for changing your reservation. Called manager Calvin about this he didn’t care at all.

Also, you have to take two shuttles to get to their office. After the first shuttle, It took them 45min to come get me after waiting on an LA street corner in 40 something degree weather at night. I had also left my tired wife and 5 small kids waiting at the airport this whole time too. I had called the place twice while waiting to see if the shuttle was coming and the woman, Elizabeth, acted annoyed that I had called and lied to me about the driver being stuck in airport traffic. When the shuttle driver finally came, he explained no one told him I was waiting. He also kindly offered to go back and pick up my family that was waiting at the airport. He came back 5 min later with them.

"Terrible operation all the way around."

Terrible operation all the way around.

"Very nice experience"

Very nice experience

"Horrible Experience"

I used the Georgia location. The lady who answered the phone was very rude and did not want to make any accommodations. Marcus charged my credit card for an additional day that I did not have and Amir gave me wrong information. The company is not professional and was a rip off. I wouldn’t recommend using them.

"Wish I would have read reviews…"

Wish I would have read reviews earlier..... 0 stars. Rented a durango, it was 6pm at night( dark outside) denver had snow the day prior to renting so had road film and stiff all.over the car. Lady that did the walk around didnt have a working flashlight. Repeatedly said dont worry about it because you really cant see the damages. Got most of them marked but coukdnt see the little chip in the windshield. So we turn the car in and then get $1000 charge the day after we get home. Cant get any answers. Have plenty of pictures...

"Great customer service and it was very…"

Great customer service and it was very quick/ easy! I will definitely use them again! Thank's to you guy's.

"Vans were clean"

Vans were clean. Staff friendly and helpful. Great rental experience.