"Solar panels,inverter,battery and Ev charger install"

I recently had an installation of 12 solar panels, inverter, battery and EV car charger . Everything was easy and straightforward from the start. A sales op came within a day of my initial contact with Greener Energy and explained what it consisted of and what savings I could make over a year and further on. Price given and no hidden charges. I accepted there and then although I did opt for extra panels than I actually was told I needed as I wanted to future proof my home in case I ever sold it. The panel installers showed me on arrival how the panels actually fit onto my roof the the electrician arrived and explained the inverter and battery to myself. Workmanship was great,no upheaval,only noise was some drilling and all the guy’s were really friendly and approachable. All the work was done in a day and everything had been fine. Really pleased with the equipment installed and the workmanship standards. You don’t even see wires anywhere. Great work all round

"Go Solar, Get Saving your own Energy!"

With the crazy extravagant rise in energy bills I decided to get a final 3rd quote from an Energy company that could provide sound up to date advice and provide my home with a modern cost saving solution and massively reduce our carbon footprint.
The Greener Energy group did exactly what I was after. A subject matter expert showed up just 1 day after my enquiry and overall they seemed to be slightly more expensive than previous quotes but were the only company to offer a financial incentive and had a safe external body EPVS to validate their work with a customer care team actually dedicated to their customers.

I was given a 3 week instal date which seem very quick to be done over 1 day.
That seemed to be quite a quick turn around so waited in anticipation for this to happen.
I was however a bit disappointed when the electrician went sick and had to wait a further 3 weeks for the instal to be commissioned but these things can happen.
The company are clearly very busy with demand but do provide the goods and I must admit that their customer service after sale team are dedicated at providing the service expected.
With a Solar and battery storage system in place I am seeing massive savings already and I’m glad overall that I chose this company over cheaper company’s with a less stable customer support network.
Due to the delay of instal I was provided with a M&S voucher for £50 which did soften the blow and will help towards a nice Xmas family meal.
Overal the Greener Energy Group are a Great customer focused team that more than earn my recommendation to anyone looking to lessen their carbon footprint and reduce their energy bills.
Thanks 🙏

"PV panels, battery, Ashp hybrid"

All the staff from start to finish in the office and on site were terrific and very helpful (a couple of exceptions) I would have given 5 stars plus but the PV panel fitter made a mess of putting up the panels and although in the end the problems were sited out one of the managers didn’t put enough emphasis on getting the job sorted. It took a month to get the system sited and up and running. In total I had to be available in 8 days to get the system in. And I felt I was having to make myself a nuisance to get any movement. If the job had been done well to begin with I’m sure I would have had no issues.

"Greener Energy Solar & Battery"

Greener Energy just completed installation of solar panels and battery. Customer Service was excellent throughout. They helped me through the home energy application and kept in touch. Installation was quick and easy, efficient, no mess. Folks turned up as planned, no issues. Really happy with the service and would recommend.

"Great service end to end"

From customer service to installation the entire process was well explained and easy. Currently loving the new radiators as they've made the house nice and toasty.
Many thanks to David for his assistance during installation issues and ensuring the whole install was complete on time and to a high standard.

"Professional and highly efficient company"

Greener energy fitted ten solar panels to the roof of my property, and also battery storage, the engineers were courteous / friendly and had the job completed by midday. The electrician worked along side and also installed the car charger, this was completed and the system was making electricity for me by early afternoon. Tony at the office was very helpful when organising the install date and Martin provided technical expertise relating to the wi fi dongle and SEG. I very much appreciated their valuable knowledge and assistance, nothing was too much trouble. I am currently organising my smart export guarantee and Martin has also been assisting with that. I am now waiting for my electricity supplier to action things from their end. Overall I cannot recommend Greener Energy highly enough, I am very pleased with my installation and its performance.

"Service"

Service carried out today. Very professional and friendly as well as informative. Martin Lobjoie was extremely helpful and knowledgeable. Would recommend highly.

"Reliable, good communicators and well priced"

We have just had solar PV panels fitted from Greener Energy Group and the whole experience has been excellent. First of all we got a callback to arrange a quote from Craig, we got a call the night before to confirm what time he would arrive. When he arrived, he was very polite and knowledgeable, he answered any questions we had immediately. We got our quote there and then, it had a link to the quote which shows a lot of information on how much you are likely to generate during each month. He was never pushy in the least and gave us time to think about the quote. Once we decided to go ahead we paid a small deposit and then got booked in for a time that was suitable to us. The guys fitting the panels (Ian - electrician and Lee - roofer) were very polite and took our points of view into account, rather than what was easiest for them. Their standard of workmanship is excellent, Ian took me through how to operate the app that tells you how much electricity is being generated by the panels, we opted for the WiFi dongle to allow us to see this. Finally, after installation, the office staff called, he was very polite and friendly on the phone, the final payment was then paid. I would not hesitate to recommend Greener Energy Group as our overall experience from start to finish has been an enjoyable one.

"Communication poor."

Agreed to get solar panels fitted on 5th August and paid the deposit. Was told fitting would be end of August. Very poor communication from the company after that. Seemed the only time things got moving was when I phoned. When the office was busy and it went to the answering machine nobody returns your call. Finally got a date to fit on 15th November, 10 weeks later than promised. (2 weeks of this delay, to be fair, was waiting for SPenergy to issue a safety certificate). Anyway had enough and canceled.

"Resolving problem of hybrid ASHP performance"

Our system wasn't performing in the way we had set it up. It wasn't reaching the desired temperature. The staff member was very good at spending time assessing the problem and talking us through the issues and how the system works. He also proposed and implemented some adjustments to our system which should fix the problem. He listened well and made sure we understood what he was telling us.