"Untrustworthy"

Was told the radiators I bought could be controlled via smartphone but currently the tech had teething problems. I waited over a year and contacted Wibo directly. They told me the radiator and tech I had been sold were old model and not compatible with WiFi/smartphone.

"I was giving 5 stars before…"

I was giving 5 stars before installation. But afterwards I think they can have 2 stars. Very helpful before final payment which has been made before full installation. Still do not have my WiFi to my solars. Phoned them many times, agreed even I will install it myself. Apparently sent it to me. Over week passed still not arrived. But anyway should be their staff coming and finalise completion of the work.

"Service Engineer"

Service Engineer, Martin Lobjoie, very experienced and had a very good understanding of the heating system. He was very informative and explained the process of having the heating system serviced. He ran through any difficulties I might encounter and how I could resolve the situation. Lovely person to chat to: friendly, cheery and very patient. I have had the heating system for a year. Running costs are much lower than having old storage heaters. Lovely to have a system that I can control. Martin commented on the good job the initial installation team had done with my heating system.

"Annual system checks and ove4haul"

Martin carried out a timely and thorough system service, arrived on schedule too.

"A very poor and disappointing service"

Initially a very good experience. Surveyor was really pleasant and the installation team worked their socks off to get the installation done in the face of extreme difficulties when we got the panels fitted in November 2021.

However, the aftersales support is dire. Phone calls never returned when you're promised them, electricians not turning up to fix problems when they said they would be out.

We're currently without battery backup for our system and have been for the last four weeks [Still well within a year of the installation date]. This caused a problem with the downstairs power sockets as they were linked, in that, when there was a power cut then the battery would power the sockets. We were without power in our downstairs sockets, freezer and fridge were included in this, for 5 nights, each for over 12 hours at a time, over the past two weeks. After several phone calls and e-mails, eventually an electrician appeared who advised it shouldn't have been wired up that way in the first place and proceeded to do a "fix". Well, I still cannot switch on the backup battery and now the car charger won't work either. If I enable the car charger on the RCD unit, it eventually trips taking the downstairs sockets with it. After an e-mail stating that I was taking legal advice on my rights under the Consumer Rights Act 2015, I've eventually got someone booked to come out and do a software update on the inverter/battery, but still no sign of an electrician, nor, any phone call from senior management that I was promised. I've now resorted to getting my own electrician out to look at the problem and I will be billing Greener Energy.

All in all, I would stay well clear as they're happy to take your money but not willing to fix any issues.

"One question was all it needed…."

I’ll keep this simple . They do not do Rosemary tiles (older orange coloured tiles). The first question you think they would ask is ‘do you have rosemary tiles?’ but no, let’s go through all of the questions , I’ll arrange a time for myself and my wife to be in for the survey and chat, rush back from work and then you can cancel on the day. I would have went 1 star but the guy who was coming out (Brian?) was really decent and took the time to talk me through this and apologise. It’s a trickier install and they have too much business coming in just now. Brian good. The rest crap.

"Excellent job"

Excellent job, well done as always!

"ASHP ANNUAL MAINTENANCE"

The engineer attending was very pleasant and attentive, explaining everything that he was doing during the maintenance and the condition of the system after. He left everything tidy on completion.

"Very pleases all round."

We had a 5KW system with battery installed. The service was fantastic. Very friendly, very helpful all the way through. The work was carried out in a day.

I wish I'd got panels sooner; it's extremely satisfying knowing our energy is directly from the sun. We barely use the grid anymore and export quite a lot of energy. In Summer we can put fans on totally guilt free. Not to mention, it will save our family money in the long run.

"Yesterday afternoon (17/10/22) I had…System Breakdown"

Yesterday afternoon (17/10/22) I had occasion to go into the A.S.H.P plant cupboard to recover a small pair of pliers to do a small job in the kitchen and as I always do I took a brief look around to check things over and noticed that a filter was leaking a little and was leaving an accumulating rusty looking deposit that was forming all over the filter case and it appeared that the source of the leaking water was coming from the upper end of the unit. I rang your number which was passed over to a service handler to report the issue. The following morning I telephoned again to be told that the issue dad already been passed to an engineer (Paul) and arrived at around 11:10 a.m. Paul wasted no time at all and took the filter case apart and removed the upper filter gasket and reassembled and return the system to active service and was on his way to his next call. This has been a feel good experience and any fears of things been worse were quickly dispelled and I have been left warm and cosy . So to people contemplating having such a system fitted can rest assured that they won't be left in the cold should anything go wrong. In short " What might have seemed possibly a long drawn out problem was handled promptly and without any fuss".