"No communication about order that has not shipped "

I placed an order in the US on June 2. The website says delivery in 5-7 days. The order has not shipped and no one responds to my emails. I ordered 4 items. I have an Addison Ross large navy scalloped tray that I received as a gift, and I love it. I’m so disappointed by the lack of service on this order (36026-us) because I was so excited to get more beautiful products.

Update-
I’m coming back to say that Addison Ross completely made this situation right. They refunded me for the products, and sent them anyway. The products are beautiful. I love my tray, my frame and my salt and pepper mills. I will continue to do business with them!

"Great quality"

Excellent quality and beautiful photo frames!

"Great customer service"

Great customer service. There was an issue with delivery charges that was resolved straight away. When I received the silver picture frame it was really well packaged and the frame is high quality.

Looking forward to giving to my wife with our wedding photo for our 25th anniversary on 5th June

"Very efficient service will definitely…"

Very efficient service will definitely use again.

"Printed photo was lovely"

Printed photo was lovely - picture frame was nice but not quite as “solid” as I was hoping for a silver frame, but all in all I was very pleased with my purchase.

"I spoke to Cathy & she couldn’t have…"

I spoke to Cathy & she couldn’t have been more helpful. Please thank her very much, frame arrived the next day, did have to pay of course. V v efficient. Thank you Piers

"Always great service! "

Always great service. Website easy to use and whole process from ordering to receipt of my order very straight forward & quick.
I ordered two frames-both beautiful! The Roya Blue Enamel frame is lovely and really suits my picture. Wonderful!

"Website in INACCURATE "

You need to re look at your website as what is shown is not sent to the customer
I bought a square frame and got a heart shaped one
VERY DISAPPOINTED
Your email confirms that the website is incorrect

"Good service and products"

The website was easy to navigate, select and order from; the order was sent very quickly. The frames are exactly what we wanted and had hoped for.

"Very quick and efficient service"

Very quick and efficient service. My picture frame was beautifully wrapped and packed. Very pleased with it .
Thank you