"Fabulous customer service"

Fabulous customer service. Thank you so much.

"Chipped salt & pepper grinders"

A classic example of form over function... I was enticed by the great design and colours and would give them 5 stars for that, but the lacquer has started to chip away at the bottom of both grinders which is so disappointing. The plastic grinding mechanism is fine for the salt, but pepper should be metal and it just doesn't feel or sound right when grinding pepper.

"Beautiful Grande pepper gringer"

Beautiful pepper grinder the watermelon is a fabulous colour
Fast delivery

"I accidentally accused you of not…"

I accidentally accused you of not delivering one of a multi product order. I then realised my husband had removed the “missing “item from the box before I had seen it. You were incredibly fast in replacing the “missing “ item and then when I “fessed” up you did not charge me for the replacement . No questions asked - and all very fast. Will definitely use you again x

"Excellent product "

I was very pleased with the quality of the photo frame and the speed of service was excellent.

"The best photo frames"

These really are great frames , well made and enhance the photos.I keep buying more for myself and as gifts . Bought scalloped, wood and enamel with silver and gold !

"Quality products and service "

Always a great service from Addison Ross. I’ve bought a few frames over recent years, both as gifts and for our home. Love that you have the option to include a photograph. Couldn’t recommend this Company more.

"Easy process - quick delivery to Sydney - high-quality product"

Easy process - quick delivery to Sydney - high-quality product

"The photo I downloaded was not in the…"

The photo I downloaded was not in the frame which was extremely embarrassing when the recipients came to open it as a christening gift. Also terrible communication about delivery dates- won’t be using again unless they compensate us somehow for the big let down

"Absolutely beautiful placemats however…"

Absolutely beautiful placemats however only noticed after purchase that not heat proof-so asked customer services if warm plates from a plate warmer would be ok and never heard back not even after their stated timeline of up to two days. Will keep and use because do look great but practicality is limited and worry about fragility of laquer as each individually bagged-will stacking them on top of each other lead to damage. Biggest disappointment was lack of response to my query . Cannot fault the look or colour of these items .