"I'm becoming increasingly dissatisfied…"

I'm becoming increasingly dissatisfied with Geeks2U. Twice in a row, I was sent a Windows expert rather than the Mac expert that I asked for. Now, still trying to get my problem fixed,(#1144372) and having scheduled a time on line, rather than risk further confusion over the phone, I receive a message requesting to reschedule. This arrived this morning, three hours before the scheduled time. When I followed up by phone I received a callback from the call centre in Sydney, and was told that Geeks2U did not have any Mac technicians who serviced my suburban location. Really?? The Geeks2U website says this about service in the Perth area:

"Geeks2U – Your answer to “Is there a computer technician near me?”
Geeks2U provides expert computer support throughout the Perth region and western Australia more broadly.

From Alexander Heights to Yokine, Joondalup to Canning Vale, and everything in between, we’re your trusted go-to computer technicians wherever you are in Perth and its surrounding areas.

Our friendly Geeks take pride in their in-depth familiarity with all major brands.

Therefore, we’re confident that one of our staff members has the skills necessary to get your Apple, Lenovo, Samsung, Asus, HP, Dell, Toshiba, Acer, or other PC brand back up and running as you expect it to.

If something goes wrong, we understand you want answers quickly. So, for when things are urgent, we offer same-day computer repair.

Simply give us a call or fill out the form outlining your issue, and one of our Perth computer technicians can be out in a flash to repair your computer or laptop on-site".

I've now allocated this job to a competitor of G2U and they'll be at my house at 1500 today.

"Very efficient"

Very efficient, very helpful

"Outstanding Support"

Alexis was professional, knowledgeable and thorough. He provided excellent support as well as suggestions and advice. A positive and successful experience.

"Recovered lost data on a hard drive"

Samson arrived on time and was able to resolve my problems within 1 hour. Downloaded a recovery program for me and explained what to do when it finished. ......Thankyou.

"Brenden is a magician"

Brenden is terrific, he can fix anything! I highly recommend him. Thanks Brenden, and thanks Geeks2U. This is the third time I have used the Geeks services, and as always 10 out of 10, from start to finish.

"Fantastic Geeks2U experience "

Glenn was an awesome technician. He was professional, friendly and most importantly restored our internet service. He also provided some great advice, which we have since followed. Thanks!

"Tech no show twice"

Hi.
I have just had the worst experience of my life with this company. I have used them in the past with no issues but clearly they have changed.
I booked for Thursday 14th November to get my computer fixed. I booked by phone and the lady was lovely. That’s where the good ended! The Tech was a no show after me making the effort to be there and organise my dogs and grandchildren who live here too and they never arrived. No one called so I called them. Showed no sympathy or professionalism at all. Yes, I was annoyed but I was not abusive, I simply wanted an explanation. She rang the tech and he said he never received the booking! She offered a rebook for today. I rebooked and again, tech did not show up! I called them again and they said she had been to m6 door and knocked just a few minutes prior and no one answered! I had my front door open, it’s a small not exit street, you can see everything. My dogs didn’t bark either. She then said the tech had just left so I asked if she could call and get her back and she weirdly said she could not contact her till 7pm tonight. My daughter heard the entire conversation and was appalled at how I was treated. She also told her no one came here. They blamed me! Our duplex is clearly numbered on the box and unit so I have no idea how we were missed. I requested them to call before they arrived too, so I could put my dogs out of the way. No call. Didn’t even try to call when she supposedly knocked on my door and no one answered - CALL!!! She had my number! Never got a single call and later, I got a cancellation of job email, that’s all! They took my credit card details too so I rang back to tell them not to charge me or I would report to my bank an unauthorised transaction. I now sit here writing this review still struggling to come to terms with WHY ME?? I have booked a new tech from a different company now and will NEVER use Geeks2U again!
Maree.

"10/10"

Supun, our expert from Geeks2U, was terrific. He knew everything, he was really friendly and professional. He was on time! And he gave great advice about the systems we had, as well as what possible future help we might need from Geeks2U. Plus he identified all the electrical cords we had and which machine they matched... priceless. 10/10!

"Jason is incredible"

Jason is incredible. Intelligent, professional, and a genius at his work, plus, he gave me a lot of good advice. thank you, very satisfied.

"The technician didnt show on 3 separate occasions in 1 day "

Original booking was for a technician to arrive 12-1pm. They did not show

Geeks2u updated the booking to 2:30-3:30pm
They did not show

Geeks 2 u (after I called) updated the booking to 7-8pm
They did not show, and its after hours so I have nobody to call

I spent 8 hours on a Saturday waiting for nothing, absolute waste of time. The worst customer service I have ever experienced. I would not recommend to anybody