"Avoid if you actually want a taxi to show up"

Booked an 8 seater taxi service both to and from Gatwick airport.

Going to gatwick taxi was 20 minutes late, but at least he showed up. Also paid for a premium meet and greet service to collect us as we were arriving at 2AM. Payment taken and confirmation emails of booking recieved, driver confirmed day before with numbers to contact on. However, no driver to beseen when we arrived, when using the contatc number provided they had no record of any booking . OTS had failed to make the booking. I contacted them only to be told "sorry, there is nothing I can do, you'll have to sort yourselves out". It is now 3AM and i have a young family outside Gatwick airport. I was forced to then book and wait for 2 separate taxis at premium rates after a long flight.
Shocking service and a waste of time. You don't always get what you for.

"Excellent price and service"

Excellent price and service. Very smart and modern Mercedes car left us feeling like we were being chauffeured rather than taxied! The driver was extremely smart and polite and offered us bottled mineral water on arrival. Above my expectations and would recommend to anyone, will be booking with you on our next trip in December.

"Care Free!"

Easy booking, reliable company's and drivers.
Excellent service from airport to door and vice versa.

"Taking the stress out of travel"

Very competent and flexible handling of a booking related to a cancelled flight. Staff extremely competent and friendly. Drivers of taxi firms employed during our trip also very courteous.

"despite the delay of the plane everything went well"

good drivers, good communication

"Worst customer service"

Very rude on customers. They knew that during holidays time UK immigration takes time. On 2nd September due to train strikes had to book taxi from this website. I had to pay £34 for one hour more delay than usual delay. As they are experts in airport transfers should advice customers and try to be friendly. Anyways im totally not happy with their behaviour mailny the lady customer support. I would advise not to book this tax and instead try for another taxi services.

"Great company"

Great company

"Excellent service"

Excellent service. Drivers very friendly.

"We have used the company twice this…"

We have used the company twice this year and found the whole service first class very courteous,on time, and driver and the driving was excellent
we will be using them again this month too thankyou

"Very good service and drivers."

Very good service and drivers.