"Great site"

Great site, easy to use and competitive prices. We had no issues at all.

"There was an issue and this company was…"

There was an issue and this company was quick to resolve it. I value and appreciate that a lot.

"Ha sido una grata experiencia"

Ha sido una grata experiencia. El problema de no poner las cinco estrellas es porque solo se hablaba inglés por el personal en el hotel, las escaleras, sin posibilidad de ascensor, dificultaban la subida y bajada de maletas. Pero, en general, todo muy bien.

"Stay away from Flixhotels!!!!"

Stay away from Flixhotels!!!!! I made a booking at the Hard Rock Hotel in Punta Cana (934938) via trivago express and flixhotels and was promised a free refundable rate of 470 USD. Fast forward a couple of days later, where we all know the Covid virus took effect and i decided not to travel anymore. I try to cancel my booking, but now flixhotels tells me my booking is NON refundable. I have sent them several messages saying the rate was refundable and that i actually have proof, as i screenshot most of my more expensive trips and the confirmation of such. So i have a screenshot of my confirmation page on trivago express with a CLEAR free cancellation policy! But now they REFUSE to reply or refund my booking, as my invoice says the booking was NON refundable. (This invoice is obviously sent AFTER completing the booking and payment). Seems like a big scam to me, trying to get people's money out of their pockets. I would gladly hear from flixhotels and hear what they have to say about this situation, but it's verrrry quiet on their end.

"Failure to cancel my booking"

I needed to cancel my accommodation, followed the guidelines and contacted Flixhotels to do this. They failed to contact the hotel and have yet to communicate with me why. The hotel confirmed my booking was a no show and no body from Flixhotels or their third party provider, which is a subsidiary of the company group contacted the hotel to cancel the booking. I have emailed them and am still awaiting a reply weeks later.

"TRES BIEN"

TRÈS BIEN, HOTEL TRÈS PROPRE ET PERSONNELS TRÈS COURTOIS

"Good price for a top hotel !"

Good price for a top hotel !

"Absolutely disgusted"

Absolutely disgusted. We cancelled one week before departure due to health issues (Could not travel)
The hotel agreed to waver the cancellation fee but you kept the $566.00 anyway I would never ever use or recommend your company again

"Localização maravilhosa."

Localização maravilhosa.
funcionarios atenciosos.

"Beautiful, cozy, relaxing experience."

Breakfast was very diverse with great service on the floor, but it ends at 10. I think they could be a bit more generous by serving breakfast until 11am.
Staff was super helpful, professional and kind.
Music was perfect for my taste, not only the selection with some cool jazz and bossa nova but also the moderate volume allowed for a relaxing experience. Live music in the weekend was also a strong point. Congratulations to Carmel Cumbuco management and staff.