"DO NOT USE THIS COMPANY"

DO NOT USE THIS COMPANY

This company are a bunch of lying thieving crooks that will take your money and you will never ever see any of it again. They are based in Germany and are impossible to get hold of. You would be better of setting fire to your money than giving it to these scumbags.

If you wonder why they are cheap it’s because you will never see the hotel or any of the hard earned money you have paid back.

"Nie wieder ich mache ein großen Bogen um euch"

Ende März habe ich gleich storniert Die 1 Antwort schicken sie die Daten wir überweisen zurück 5 Wochen gewartet nix dann es dauert noch und wieder wir schicken ihnen ein Gutschein und das ist jetzt fast 9 Wochen wenn die das Geld haben wollen nehmen die es sofort aber bei der Rückerstattung da lassen sie sich Zeit mein Hotel Aufenthalt wahre gewesen Anfang Mai aber da konnte Mann ja nirgends hin

"Flixhotels Scam Agency"

2 months after cancellation confirm on a booking for Easter in La Linea (Cadiz, Spain) I didnt receive any repply, nor any refund. They use to work in Spain through Trivago. Of course, they never repply to emails or take the telephone as they are a criminal agency dedicated to smam people.

Flixhotels are basically criminals focused in make money scamming people during the COVID-19 pandemic.

"This is a Fraudulent Greedy Merchant…"

This is a Fraudulent Greedy Merchant who will take your money during a Pandemic not refund a penny even though you booking will say its is refundable , Even the Hotel company IHG hotel group is Dismayed by there dishonest business practices.NEVER BOOK WITH FLIX HOTELS.

"UNFORTUNATELY THEY ARE THIEVES:(("

I had to cancel booking because of Covid 19. My reservation had free cancellation option. I emailed them and they asked for my banking details to process refund. This is strange, I don’t understand. Other companies send money back to my credit cards. I am also suspicious and uncomfortable with anyone who asks for banking details via email, given that they already got them when I made the booking.

It has been a week, so I have sent a second message asking why they haven’t refunded. There is no answer. They stopped communication. It has been a month now, and I am not hopeful about receiving a refund although my booking had free cancellation option:((((( Please, also visit flix-hotels.com title on this website to see other victims' comments about flix hotels to understand how cruel they are. I really don't understand how people can do such things to other people.

"Flixhotels is Unprofessional and Dishonest! NO REFUND!"

Flixhotels and All Concerned,
I had to cancel my booking with Flixhotels because of the COVID-19 Global Pandemic. At first Flixhotels give some indications that I would receive a full refund with no penalties or fees. But weeks later I still hadn’t received a refund or any updates. I asked for an update and was told that the hotel I’d been booked at was demanding payment and because of that Flixhotels couldn’t give me a refund. I forwarded the email from Flixhotels to the hotel concerned.
The hotel concerned categorically denied they were demanding payment! The hotel further stated that their local government had issued an order to all local hotels, travel agencies and airlines directing them to grant a full refund with no penalties or fees to all guests who were scheduled for that timeframe. I then forwarded the hotel’s email to Flixhotels who said they would review the entire booking cancelation process and get back to me as soon as possible.

Again, weeks went by with no refund and no updates. Again a contacted Flixhotels asking for an update. Flixhotels responded now saying they couldn’t give me a refund not because the hotel was demanding payment, but that some of their “partners” were demanding payment and that because of this they couldn’t give me a refund. Flixhotels never identified who their “partners” were and typed the word “concluded” at the end of their last correspondence.

What I’ve outlined above shows a stunning lack of integrity, professionalism, compassion and understanding on the part of Flixhotels and their partners. And all this during a Global Pandemic. Flixhotels and their partners decisions, actions and treatment concerning their customer(s) is down right shameful. This was the first and last time I’ll ever use Flixhotel’s service.

I spend on average of about six months of each year working and vacationing outside my home country. I travel a lot and have done so for the last 14 years. I plan to share my story with many. This will include family, friends, major internet hotel & travel sites and least two embassies and my many many many fellow travelers who I spend hours talking & listening with on airplanes and at hotels!

Lastly I recommend that anyone who has fallen victim to Flixhotels and their partners do the same. If enough people file complaints Flixhotels and their partners will find themselves excluded from major internet travel & hotels sites and possibly “flagged” for bad business practices at embassies! Embassies have a lot to say about who can do business with their citizens both internationally and domestically in their own country via Department Of Commerce. Also keep an eye out for any lawsuits that your home countries Attorney General might file against companies like Flixhotels and their partners!


Have a great day!



Kevin Estes

"This is the worst company I have ever…"

This is the worst company I have ever booked with. They have no sense of customer service or urgency. It has been months and I have not gotten a response back for a trip that was booked in January. Do not use Flix. There are many more credible booking sites with amazing customer service that will reply back and answer the phone. Do not waste your time booking with.

"Son unos estafadores"

Nos han cancelado la reserva en el hotel de Granada (que está cerrado por el confinamiento) pero no nos quieren devolver ni un céntimo de los 470€ que abonamos. No responden al teléfono ni a los correos-e. El hotel nos ha informado de que ellos no han recibido el dinero de nuestra reserva.

"Доброго дня"

Доброго дня. Мне понравился мой крайний визит на Кипр. Более того, понравился город пребывания Лимассол и отель в котором я жила Капетаниос Лимассол,единственное что немного не вязалось с моим графиком пребывания,это доступность крытого бассейна, который я имела время посетить в21-22 часа. Но в это время доступность к нему была ограничена. А в целом все отлично. И прием, и питание, и обслуживание были на хорошем уровне. Спасибо большое.

"This is a terrible company"

This is a terrible company. Do not use them! THEY WILL NOT REFUND YOUR MONEY!

We booked a hotel using our CREDIT CARD to charge and ended up cancelling it. They immediately sent us the cancellation confirmation, then asked us for checking account information to return our money: SWIFT, IBAN, BIC, Account number, etc, etc.. Our Cancellation #: 210164.

We contacted them twice and requested that they credit our credit card. They never responded and never refunded our money. We ended up contacting our credit card company disputing the charge.

They use this delay tactic to keep the money and hoping the customers go away! Very dishonest practices! Do not fall for their cheap prices. Use other companies to book your trip.