"FRAUD"

FRAUD.
GUTTED. They have kept my cash.
Something needs to be done.

"I WANT A REFUND!!!"

I booked my hotel last year before the corona virus even came out. I was supposed to go on the 21st of July but the hotel got shut down due to the situation and would not be opening any soon. I wanted to cancel my booking so I sent them an email asking for a refund. No one has responded so far but I won’t give up and I will still carrying on sending them emails until I get my refund.

"Cancelled my booking and kept the cash"

Cancelled my booking and kept the cash.

Hotel have confirmed they have never been paid by Flixhotels and would have allowed us to reschedule our stay if it had not been cancelled by the booking agent.

Rude immoral staff that are profiteering from a global pandemic.

"SOLUCIÓN RECLAMACIÓN VISA / VISA CLAIM SOLUTION"

Encontramos la oferta de FLIX HOTELS a través de TRIVAGO.
Cancelamos nuestra reserva (CANCELACIÓN GRATIS) unos días antes de que se declarara la pandemia porque decidimos no ir de vacaciones viendo el problema que se avecinaba. Una vez que cancelamos, inmediatamente recibimos un correo electrónico con la confirmación de nuestro reembolso. Pero el reembolso no llega.
Además nadie nos avisó que en el momento de hacer la reserva nos iban a cargar en la tarjeta de crédito todo el importe. Nos enteramos por un correo, que nos llegó inmediatamente después de hacer la reserva y otro con el cargo total en la tarjeta de crédito... SIN PREVIO AVISO!
Les envié numerosos correos electrónicos reclamando nuestro reembolso y ellos ponen todo tipo de excusas. Lamentable!!!

ÚNICA SOLUCIÓN PARA RECIBIR EL REEMBOLSO: Como no recibimos ninguna facilidad por parte de FlixHotels, decidimos poner una RECLAMACIÓN A VISA y por fin después de 16 semanas VISA nos ha hecho el reembolso!!!

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We found the FLIX HOTELS offer through TRIVAGO.
We canceled our reservation (FREE CANCELLATION) a few days before the pandemic was declared because we decided not to go on vacation seeing the problem that was coming.. Once we cancel, we immediately receive an email confirming our refund. But the refund does not come.
In addition, no one told us that at the time of making the reservation they would charge our credit card for the entire amount. We found out by email, which arrived immediately after booking and another with the full charge on the credit card ... WITHOUT NOTICE!
I sent them numerous emails about why I had not received my refund and they make all kinds of excuses. Regrettable!!!

ONLY SOLUTION TO RECEIVE THE REFUND: Since we did not receive any facilities from FlixHotels, we decided to put a CLAIM TO VISA and finally after 16 weeks VISA has made the refund !!!

"Vill varna alla för att boka via…"

Vill varna alla för att boka via Flixhotels. Min hotellbokning i Hamburg gjordes med full avbokningsmöjlighet (vilket då kostar extra). Pga Covid 19 blev det ingen resa och hotellet avbokades i mycket god tid. Inga pengar återbetalade (handlar om drygt 6000 kr). Man har erbjudit en voucher men jag har meddelat att jag önskar pengarna åter. Har nu fått besked att ”the refund can be settled after 31.12.2021” SKANDAL!!!! Har meddelat Trivago att samarbetet med Flixhotels sänker deras varumärke.

"Flixhotel refund"

I had same issues,
Cancelled 3 months before going. Email back in a couple of days, saying cancelled, and would take 4-6 weeks for refund, fair enough,
Several emails to keep pestering them, that they didn’t reply to.
4 weeks pass, get a voucher, saying not going to refund,
Claimed money back via MasterCard chargeback.
They were quick to reply to say my voucher was cancelled in about 2 hours.

Just get the banks to get your money back.

"FlixHotels is a FRAUD"

- 1/3/2020: Booked a fully refundable hotel with Flix Hotels for End of April stay
- 3/22/2020: Canceled booking due to Covid situation. They owed full refund of $595
- 3/23/2020: Flix Hotels asked for bank details (iban, swift code, etc.) to process the refund
- 3/24/2020: Bank details provided
- 4/7/2020: Upon my followup on refund status, Flix Hotels asked me cooperate with them as their employees are impacted by Covid causing refund processing time to 4-6 weeks
- 5/9/2020: Asked me to cooperate again for some more time
- 5/15/2020: Sent me an email saying due to a decision of Federal Government of Germany on April 2, 2020 they won’t be refunding the money but will issue a voucher instead of $595
- 5/26/2020: Upon my request to refund the money instead of issuing the voucher, they canceled the voucher and sent an email saying my refund will be processed by 12/31/2021. They need 19 months to process my refund.

What a fraud. I plan to talk to my credit card company and file a dispute because I have no hope of getting my money back from these thugs.
And they have the audacity to mention at the end of their email “ Please note that we cannot provide any further information or details about the current status of the refund as this would extent the processing time unnecessarily. Thank you for your understanding“

"We had a booking with them that said we…"

We had a booking with them that said we would get a full refund upon cancellation with in a specific time period. Due to COVID 19 we had to cancel our booking within the time period that said we would get a full refund. . I will be taking this further and will be putting reviews out to warn everyone NOT to book with this company.

"THE WILL NOT REFUND YOUR MONEY !! STAY AWAY and do not trust them."

Booked a free cancellation hotel, and had to cancel due to COVID in the free cancellation period. Should be a straight forward refund.
They confirmed cancellation and advised I will receive a refund within 4-6 weeks.
After 7 weeks they send an email stating they will only give a voucher and cannot refund.
What a bunch of scammers.
I have not dealt with a worse company. Unfortunately I was unaware of their reputation as I havent read reviews.
I hope I can protect someone from wasting their money and going through the hassel and the frustration of not being able to get their refund or get hold of this agency.
Appalling.

"Finger weg"

Finger weg! Schreiben grossartig „Kostenlos stornierbar” und dann wird man mit einem
Gutschein abgespiesen! Auch in dem
AGB findet man nichts davon das sie einem einen Gutschein schicken!
FINGER WEG! Zahlt lieber wo anders etwas mehr als da zu buchen!