"Had to cancel in september 2020 they…"

Had to cancel in september 2020 they promised me my money back by end of the year. Still waiting. Contacted them also via ECC. Dont book there. Save your money for honest organizations that value customer care.

"Another no refund."

Cancelled hotel booking stupidly did not use a credit card as it wouldn't accept it been waiting 4 months for a refund, I'm not optimistic

"Booked through them in August,2019 for…"

Booked through them in August,2019 for cabin in Grand Canyon June, 2020 for our 59th wedding anniversary. On way there heard on radio the canyon was shut down because of fire. Park authorities told us Flixhotels should have notified us because they were notified. Have been fighting with them ever since for refund!!! First they said by Dec, 2020. Now there saying some time in 2021!!! Plus they say if you contact them it will take longer!!!! In reading reviews looks like if all goes well it’s OK but better not have to cancel!!! NO REFUND!!!

"Same story about cancellation policy and refund"

Same story here in Finland, I cancelled my booking on March 2020 which was taken with free cancellation. They replied something about German government instructions that they can delay payments till end of 2021.
Cancellation had nothing to do with Covid or Germany. Hotel was in Bulgary, I am totally dissappointed and still waiting for my money.

"Quarto com muito barulho"

Quarto com muito barulho.
Comida média baixa,
Todos os dias as mesmas comidas.
Cafe da manhã toda hora acabava alguma coisa.
Compramos almoço e jantar no hotel, muito caro pelo que foi oferecido.

"I have been waiting for my money for…"

I have been waiting for my money for almost a year now. I booked my hotel with free cancelation. Dont trust Them.

"PEDI CANCELAMENTO DA RESERVA POR ESTAR…"

PEDI CANCELAMENTO DA RESERVA POR ESTAR CONTAMINADA COM COVID E NÃO FUI ATENDIDA.

"still waiting for my money after 1 year"

I cancelled nearly 1 year ago. Free cancellation was included. Customer service is almost non existent. Most horrible company I dealt with in my life. Only excuses and lies.

"Complete scam"

Really??? I had to cancel due to lockdown and the number was unreachable!!! You SCAMMED me out of over $250 with NO WAY to get back!! I am disgusted that you do this to innocent people.

"My best review"

The hotel was great.
Super customer assistance.
Clean.
Affordable.
I wish i can just stay there for the rest of my life.