"NO star! It's fraudulent and scammers"

If I can give NO star, I will! They don't even deserve any star at all. Please everyone, DO NOT DEAL with this company, they are fraud and scammers. I booked two hotels with them with free cancellation. Cancelled due to covid and they refuse to refund even though I am entitle to cancel without any fees. They give different excuses and will do anything to NOT refund your money. Please be careful everyone. If it's too good to be true, IT IS! They said they cannot refund to credit card, that's BS. They can accept credit card payment. Loads of BS. Ask for bank details but said will refund sometime 1.5 years later. They are dragging time so that you will give up and forget about this. Please DO NOT give up. Fight for your hard earn money! I raised a dispute case with my credit card company/bank. My bank investigated this case and obviously I am right and deserve my money back. So my bank do a chargeback from this fraudulent company's bank and got my money back....took many months and many documentations and many hassles but please fight for your own money back!!! Tell everyone not to deal with them. They must be punished and liable for their scam actions. We must make sure company like them must be closed. It's unethical and wrongful dealing. Hope everyone can get their money back.

"Schnelle und einfache Buchung."

Schnelle und einfache Buchung.

"We made reservations with this…"

We made reservations with this company( flixhotels.com) for our 59 wedding anniversary. He made the reservation in 2019. In June 2020 we headed for Grand Canyon only to hear on radio that the canyon was closed due to fire. flixhotel had not even notified us of the cancellation although they had been notified. When we tried to get a refund they kept offering a voucher which we don't want. Finally they agreed to refund but not until Dec.21,2020. Still no refund and now they say it might take longer. DO NOT do business through them!!!!!! $862 gone!!!!

"SCAM company"

SCAM company. Promised a refund on a cancelled booking and no money was returned. It's been almost a year. AVOID

"Scam scam"

Scam scam . Still hasn’t returned money they promised on Dec2020 . Anyway I got a lawyer and the case is in court now. Then they have to pay penalty as well

"ESTAFADORES"

ESTAFADORES
No contestan mails ni al teléfono...me deben 560 euros de una reserva con cancelación gratuita durante el estado de alarma...lo único que me contestaron es que tenían de plazo abonar lo que me debían antes del 31/12/2020 y ni dinero ni dan señales...

"achei a reserva confusa e sem maiores…"

achei a reserva confusa e sem maiores informações, o que causa muita insegurança. Até o dia que cheguei no hotel tive muitas dúvidas se eu tinha sido vítima de um golpe. Achar a confirmação da reserva é bem complicado também, pois não chega um lembrete , como em outras empresas. É necessário uma senha , que cá entre nós, dentre todas as senhas que precisamos criar diariamente, às vezes é complicado lembrar-se de uma ocasional.
A informação de que a cobrança é imediata na reserva também nao fica clara, uma vez que o cancelamento é gratuito.
Acho que é possível melhorar.

"Ótimo"

Tudo deu certo desde a compra até o checkin.

"Empresa foi muito correta conosco"

Empresa foi muito correta conosco

"Ich habe Sommerferien im Cresta Palace…"

Ich habe Sommerferien im Cresta Palace in Celerina / Engadin gebucht.

Ich war total begeistert von Ihrer Organisation sowie das excellente Hotel.
Ein richtiges Grand Hotel wie im Märchen . Wunderbare Zimmer sehr gutes Essen und eine traumhafte Spa & Wellnessanlage und ein Garten/Park zum träumen.
Werde wieder Winterferien buchen mit bestem Dank und freundlichen Grüssen Urs Buchser