"This whole experience was amazing Mark…"

This whole experience was amazing Mark has been informative and helpful.my Softner arrive within 24 hours, it’s been such pleasure I will shouting out to all my family and freinds and recommending Softner geeks, well done all of you

"Helpful advice rectified problem"

I recently contacted softenergeeks due to an issue I had when I moved house and set up my softener in my new property.I spoke to a chap called Mark who replied very quickly and sent through some helpful video clips to resolve my problem. Initially this didn’t work so I contacted Mark again and we had a phone call chat which helped me to fix the problem
Mark… thank you for being patient with me. I am glad we sorted the issue out.
Regards

Andy

"Excellent customer service. "

We have owned our softener for 5years and it is guaranteed for 7 it developed a leak, and using the exploding diagram supplied to identify parts I called and spoke to Mark. He was able send out the seals I required and directed me to the YouTube videos that I needed for the repair. It was a quick job to do after watching the video and we were back working in no time and didn’t have to send the unit off.
I cannot recommend Softenergeeks enough as for me the true test of a company and it’s service is how well problems and dealt with.
My problem was dealt with in a friendly and professional way. Thank you Mark for your excellent customer service.

"Customer service is the best I have…"

Customer service is the best I have ever experienced, mark is so helpful & genuine. I would definitely recommend this company. I am pleased with my purchase and can notice a difference by having a water softener. Thanks again

"Excellent, helpful service. "

Water softener not using the salt. Rang and spoke to Mark who correctly identified the problem, referred me their excellent video on this particular problem. All done - without the usual call out charge we have come to expect from appliance engineers. THANK YOU for your great service.

"Great customer service "

I have had a water softener for a few years with no problems. Machine wasn't working properly as had a power cut and settings went wrong. Called up and spoke to a lovely man called Mark. He was so helpful. Spent 30 mins on the phone with me talking through how to reset. What great service.
Machine now up and running again. Thank you Mark and Softener Geeks.

"Fantastic"

Fantastic! Great price, swift delivery, all information available on web site alongside printed instructions. All fittings included for 15mm and 22mm. Had unit in and working in no time😊

"I have had a few faults with this…"

I have had a few faults with this company's product and have to admit been very offensive in my complaints.. but every time I have received a very level headed and helpful response. They are what all major suppliers should be..Honest and Helpful even to an Assho.. like me

"Excellent after sales service"

I bought a water softener from Softenergeeks just under 5 years ago and it was perfect until recently. As if had a 7 year warranty I emailed the company to see if they could help me out. Mark emailed me back several times to sort out the issue and also asked for my mobile number so as he could sort out the problem a lot quicker (as he is in England and I’m in Ireland). The softener is up and running now snd I’ll have to say that my dealings with Mark were excellent. He was extremely efficient and courteous in our dealings. Because of this experience I would have no hesitation in purchasing from this company again. Thanks Mark👍

"Very hard water area in Norfolk"

Very helpful advice prior to purchase and very good after sales support.
The softener is working very well and solved our hard water issues.
We have recommended this company to our Friends and who are considering fitting a softener as we are highly delighted overall.