"I cannot praise this company…"

I cannot praise this company enough,they have been so supportive and been there helping continue my goals.thank you my healthchecked for helping me see where I'm going wrong and to adjust my life style for the better.

"Intolerances and sensitivities test"

I recently completed the Intolerances and sensitivities test. Test kit was well thought out with clear instructions. Results were received within a week of testing and very clearly explained findings. I would highly recommend this test!

"I have done a DNA test for weight…"

I have done a DNA test for weight management and it was a super easy experience, received the kit very quickly easy to take it and send it back. Results came through quicker than expected it was very insightful, a lot of interesting info all very helpful. Would definitely try the other DNA tests in future.

"Recently did a test to check for food…"

Recently did a test to check for food intolerance and really surprised how easy it was. From taking the test and receiving the results back. Took about 7 days to get the results and they were explained really well!

"Recently did two tests and was really…"

Recently did two tests and was really pleased with how quickly I got the results and how well they were explained.

"service"

Code: CONCF88463

Their complaints phone line only allows you to leave VM.
Royal mail confirmed the delivery of the test on 18-06-2024.

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Update:

Received help from the support team, thanks

"They sent out a test which I completed…"

They sent out a test which I completed and sent back after following all their instructions. They said due to the hot weather the sample was invalid and asked to send a replacement. I confirmed that this was okay but would be time sensitive as I was leaving the country in a fortnight. This never arrived. I then received an email asking for me to reply to their request to replace it which I already had responded to. Then another email saying the replacement would be delayed due to the heatwave. I have now sent multiple emails asking them to cancel and refund as I am no longer in the country, none of which have been answered. Their customer support only seems interested in sending out emails telling you they are having problems but then does nothing to actually resolve those problems.

"I found it impossible to extract…"

I found it impossible to extract sufficient blood - expensive and a complete waste of money

"Slow service but eventually got the information required "

MyHealthChecked have asked me to share my feedback of their Cholesterol Testing kit on Trust Pilot.

One is given 3 attempts in the kit to draw sufficient blood to meet their requirements, but unfortunately I was not successful with this, and had to abandon it. I didn’t get passed obtaining the first drop which needed to be wiped away.

To their credit, when I emailed them this, and asked for my online account to delete the “awaiting sample return” entry, they sent me a new kit free of charge.

On the second attempt, I reviewed their instructions, which explained about how to get really warm, especially in the hand of the finger(s) to be used. The issue was, that having told you to do this, they then suggest you go online and activate your test, fill in a health questionnaire, including needing to know your height and weight in a format I had to go and work out the answers, and then set up the numbers for postal tracking. You are also asked to fill in information on the labels in the pack.

Included in the online instructions is to tell you how much water you needed to have drunk the day before. Strange place to tell you this, as it doesn’t come up until you alert your account you are about to do the test.

Anyway, I decided to put aside all this paperwork the second time around, and just concentrate on getting warmth in the fingers and getting a sample, without stopping for 20 minutes or so form filling. Happily, this was successful. I then went online, filled out all the questions, and wrote out the labels before posting.

They undertake to get results back to you in 48-72 hours. I gave them some leeway, but eventually after two weeks, I had to email them to chase up the results. They acknowledged my query, and I received the results three days later. They never told me why the delay occurred, so I can’t say if long delays are a common occurrence. UPDATE: The company tell me they had a process change at the time of my test and delays resulted. They are refunding the cost of the kit because of this.

The results themselves were satisfactory for my requirements.

I can’t compare my experiences with any other companies as I haven’t ever done a self test before, but the end result was what I needed, albeit it was not a straightforward journey to get there.

"Poor video"

Poor video - not clear how to get the top off or use sterile lancet - impossible to extract sufficient blood. Waste of money