"Quick. Hassel free refund"

Emergency surgery meant we couldn't attend a show we had booked. After contacting ATG we were fully refunded quickly and hassle free

"Refund was super fast and accepted…"

Refund was super fast and accepted straight away

"Very good service and well worth the…"

Very good service and well worth the investment. I received my expected refund much sooner than I expected.

"Very impressed with the service "

I submitted my claim and had my refund paid into my bank account within a few days. The online form was easy to use

"Really quick turnaround"

Really quick turnaround. Everything processed and refund in my bank account in a matter of days. Very impressive

"Quick and efficient service"

Quick and efficient service, absolutely no problems getting refunded, very satisfied

"WIRE TRANSFER FEES"

Refund was processed very quickly. Chat function was great for answering questions about the banking information required. Because they are a third party, they cannot refund to your method of payment (credit card). Only option given is through a wire transfer to your bank. Still waiting for a letter from bank to explain why $299 refund resulted in only $269. My bank has told me incoming wire transfer is $15 so it is possible outgoing bank charged $15 too. Canada.

"That was the long and complicated…"

That was the long and complicated procedure.
Many emails, too much , for my opinion, not necessary proofs and documents for someone, who payed for ticket cancelation. For example, why need the date of ticket purchase , if you see the booking confirmarion, the date and cancelation fees payed.

"Great experience "

User friendly application. Timely response and communication. Very satisfied

"They tried their best to avoid the…"

They tried their best to avoid the refund, had to jump through hoops, service not as it seems when you take the option of protection.