"Gran Ducado Apartment. "

The location was great and the security was very good, however, the apartment requires some updating and attention. The sofa is quite badly soiled, a number of bulbs need replacing and some doors were jamming.

"Sudden Pool Heating Removal & Unjustified Deposit Withholding"

Sudden Removal of Pool Heating Without Warning

One of the main reasons we booked Villa Sirius was for the heated pool, which was essential for our stay. Before booking, I specifically asked if we could extend the heating beyond the initial two weeks, and the support team assured me this was possible. Based on this confirmation, we planned accordingly.

However, to my shock, I was informed only 45 minutes before the fact that technicians were coming to remove the pool heating system permanently. There was no prior notice, no discussion—just a sudden and irreversible decision. This lack of communication and transparency is completely unacceptable. If I had known the heating couldn’t be extended, I would have booked elsewhere. Instead, we were misled into believing we had flexibility, only to have a key feature taken away at the last moment.

Unjustified Security Deposit Withholding – A Recurring Issue
Unfortunately, this wasn’t the only issue. After check-out, Vacation Marbella withheld €600 from my deposit, claiming it was for cleaning and repairs. When I requested proof—pre-arrival photos, invoices for repairs, or any clear documentation—they initially said they were "gathering the information." However, after that, they completely ignored my emails for weeks.

What makes this even worse is that this exact same thing happened during my first stay. At this point, it’s impossible to see this as a coincidence—it’s clearly a pattern of behavior designed to hold onto deposits.

"WARNING DO NOT BOOK WITH THEM!!!"

WARNING - DO NOT BOOK THROUGH THIS AGENCY - Highly unprofessional, rude, bad attitude with communication, and poor English!!!
Disgusting to be questioned about a cancellation due to a vulnerable disabled child suffering a shoulder break through neglect of his carers under investigation by the authorities, any decent parent would keep their child at home safe and rearrange their holiday!!!

"Nice house - even better guest relations"

We spent a very enjoyable month at Casa Savia, a town house in San Pedro de Alcantara. The location is ideal, convenient for the A7, with a mid-sized Carrefour supermarket close by for shopping, and a relatively short walk to the beach and Paseo/Senda Litoral. The house is newly refurbished and generally well finished, with an excellent kitchen. The downstairs area is open-plan and spacious, and the bedrooms are fine for up to eight people, though the master bedroom with ensuite bathroom rather dominates the landscape: the three other bedrooms are quite small and share a bathroom. The walled patio and plunge pool were very attractive, although in the winter months the pool itself does not get much sun. There is a good grill and outdoor kitchen for barbecue lovers.

This is a recent makeover, and I would say the “stylists” won out on this occasion, at the expense of practicality in some solutions. Casa Savia is the sort of deliberately elegant property where it seems nobody actually LIVES: there are lots of clever light fittings on dimmer switches, attractive white rustic stonework here and there, but a strange shortage of electrical outlets just where anyone living there would NEED them, and the marble basins in the bathrooms are very handsome but are also rather prone to blockages. Then again, “how it looks, and not how it works” may be just what clients want.

However, what *REALLY* made this trip special for us were the superb customer service skills of the Vacation Marbella team. Communications were first-rate from start to finish, and whenever there was some small glitch (nothing too serious, but there were issues with heating the pool, for instance), the guest relations staff – there were too many to remember all the names – were quickly on hand and ready to resolve the problems. All too often these backroom people get no praise, or worse, they even get shouted at, simply because they are only needed when something has gone wrong. In our case they were a credit to the company, and their input would make me think very positively about a second visit.

Strongly recommended.

"Una bella esperienza la casa e’ molto…"

Una bella esperienza la casa e’ molto confortevole e abbiamo vissuto belle esperienze al suo interno

"Kompetender Service"

Kompetender Service. Schöne Auswahl an Villen. Mitarbeiter jederzeit erreichbar.

"Incredible experience "

Great holiday, beautiful Villa just like in the pictures, very spacious and modern, easy communication with the company. From the booking until after the holiday communication was excellent. We received plenty of emails with confirmation, reminders, suggestions. Made us feel secure with our holiday. Transactions for holiday were also super fast and easy. Definitely saving time and nerves when looking for the relaxing holiday. Highly recommend this company.

"Great apartment"

Lovely apartment, great location.

"Good communication "

Vacation Marbella has always informed us well by email immediately after booking. A week before our departure we also knew how and where we could receive the key. An employee welcomed us at the house and showed us around. We could ask all our questions during our stay via the app or email. All this made us feel good about everything.

"A month in Marbella"

We had a fantastic stay with you guys. The property was perfect for our requirements. We got great support from the team when we had any queries and the check in and out process was simple and hassle free. We had a great time at your property and look forward to the next one. Thanks again for everything.