"I really wanted this to work"

I really wanted this to work! The website is easy to use and does the 'hard' work of choosing a courier - right? Well, that is where it stops, every parcel, without exception has been delayed by at least a day (not helpful for next day service) and generally, riddled with other issues. Customer services, whilst polite, generally are ineffective and polite platitudes don't get parcels delivered.

So sadly, I will revert dropping my parcels and documents off with the local stationer, where I have some recourse if anything goes wrong.

Great idea, very poorly executed.

"The service is excellent"

The tracking is excellent and showed I had an address issue .. quick message to their face book page and was given the customer service number, they sorted out the problem straight away. Excellent and would be happy to recommend to anyone thinking of sending out parcels via Parcelhub

"First time I've had a parcelhub delivery, and it's a comedy of incompetence."

This is my parcelhub experience:

----------------------------------------------

28 Sep 2020
1:23pm
Courier Reassigned

28 Sep 2020
7:25am
Courier Not Received

28 Sep 2020
6:11am
Depot manifested for delivery

27 Sep 2020
5:11pm
Loaded To Van At Depot

26 Sep 2020
6:18am
Depot manifested for delivery

25 Sep 2020
4:27pm
Label Reprint

25 Sep 2020
12:12pm
Not Delivered - Large Item

25 Sep 2020
12:09pm
Unmanifested

23 Sep 2020
3:21pm
Courier Not Received

23 Sep 2020
9:10am
Depot manifested for delivery

22 Sep 2020
8:10pm
Loaded To Van At Depot

22 Sep 2020
7:03pm
Parent Child at Depot

22 Sep 2020
7:00pm
Receipt at Depot

22 Sep 2020
6:48pm
Depot Receipt via Trailer

22 Sep 2020
12:56pm
Despatch from Hub - Trailer Scan

22 Sep 2020
12:39pm
Receipt at Hub

21 Sep 2020
6:11pm
C2C Processed-Despatched

21 Sep 2020
2:29pm
Carrier Receipt

21 Sep 2020
1:43pm
Pre-Advice Loaded

21 Sep 2020
1:48pm
Tracking number provided

----------------------------------------------

I'm imagining a little army of clowns running around in circles all taking their parcels into one tiny clown truck and then running out to put the parcels in another equally tiny clown truck, all the time bumping into each other and dropping parcels on reach other's feet.

"Working for our best interests"

Parcel Hub feel like they are consistently working for our best interests. They are competitively priced and have a good selection of courier options available.
Our account manager, Mark has been excellent at understanding our requirements, both in the beginning and as they have continually changed.
Parcel Hub deal with difficulties and challenges well and Mark is happy to get involved to personally help find solutions with me.

"Excellent Service"

Excellent service, price and all round company - would work with them again!

"Great Service"

Great, easy to set up, good communication, great rates.

Collection is prompt and easy!

"Single solution to multiple problems."

As a e-Commerce business, we worked with numerous logistic companies before and they all start off pretty well. But after the honey moon period or when the business grow and your requirement changes, we found that some of our existing logistic partners just cannot provide the additional service we required. We end up scouting around the market for other partners and even if you are lucky enough to find one, the process of negotiation, IT integration, account setup, etc are just nightmare we don't need.

In the end, we choose to partner with Parcelhub simply because it has the connections we needed with all the carriers. The pricing is very reasonable and the customer service is top notch to say the least. So now we can diversify our shipping profile but manage it all under one account and one company. They also have their inhouse colour coded tracking system which means you don't have to go round different carrier websites to track your shipment as it is now all under one site.

All in all, a very good company to work with. Keep up the good work lads!

"Great service an superb IT support to…"

Great service an superb IT support to help get us up and running quickly.

"Fantastic service"

We have been using Parcelhub since the very early days of our business, where they were the only company to be patient with our very low rate of daily parcels in the beginning, whilst we built up (over 3 years) to where we are now where we send out over 200 per day.

Their account management is excellent and have been with us every step of the way, and created a bespoke service for us that is vital to the success of our business.

All couriers will have issues with some deliveries, it is impossible to get them all right - not one courier has a 100% success rate, it is unrealistic to expect that in our opinion. We have found that they deal with the odd delivery issue very well.

Not to mention the price for the service is fantastic, and second to none in the industry.

Would definitely recommend to other businesses.

"Sceptical...But Proven Wrong"

Having had a good relationship with our previous courier, I was loathed to change. However, having had several conversations with Leigh I was assured I had no need to haver reservations.

A few months later everything has been working smoothly and I am more than happy with the overall experience.