Parcelhub Ltd

B2B Providers and Partners
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92 reviews
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Customer Reviews about

Parcelhub Ltd

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Jill Turner

5.00/5.00

"EXCELENT SERVICE!"

As a company we have been using Parcelhub now for around 5 years, and the service we receive day in day out is impeccable,the online system to generate labels is simple and straight forward to use, the integration is a very quick process. on the rare occasion that a problem does emerge if we contact our rep or the customer service team the issue is resolved pretty much instantly, we would highly recommend anyone looking for a courier service to use parcelhub for all the reasons stated above.

27/03/2019

Bike Wear Direct

5.00/5.00

"Highly recommended company."

Parcelhub have been great, we have used them now for around 6-7 years and have never even considered a change to the other courier companies who approach us. The all in one solution gives us the ability to switch between couriers with ease depending on the time of year or the urgency of a parcel.

25/03/2019

Valentin Donev

5.00/5.00

"Excellent service. Highly recommended"

As a company we needed good and trusted partner to take care of our parcels and we found it. Parcelhub offers a good range of different parcel services, easy tracking and lovely customer service. Our account manager Phil, is really helpful and we are really happy to do a business with.

23/03/2019

Michael Harrison

5.00/5.00

"Great company would highly recommend."

Great company would highly recommend.

22/03/2019

Chris Browning

5.00/5.00

"Parcelhub saves us time, money and enhances our customers’ delivery experience"

Our business is growing rapidly and we ship over 250,000 parcels to 31 countries annually, we ship a wide range of different products and Parcelhub gives us an efficient delivery management solution that is extremely competitive, flexible and integrates with the systems we use.
Parcelhub’s tracking support team takes full ownership of any delivery queries.The Tracking Support team using their SMART Notifications platform provides proactive tracking of all our shipments from order placement to query resolution, as a result they can quickly identify any issues.
My customer service team have a great relationship and confidence with the friendly dedicated support team from Parcelhub, we have complete visibility across all our 30-plus sales channels and can easily check progress to ensure our customers happy and we are all meeting agreed service levels.
Many thanks,
Chris Browning
Customer Service Manager
Charles Bentley and Son

22/03/2019

Jack blustresm

4.00/5.00

"Laura gladman and Lauren Penkal are the…"

Laura gladman and Lauren Penkal are the best rest of team suck ! Thanks to these two for help

23/10/2018

Matt Kirby

5.00/5.00

"Very smooth on boarding process and…"

Very smooth on boarding process and very friendly company to work with, They have dealt with our parcel volume very easily.

Cheers guys

19/10/2018

Robert Stein

1.00/5.00

"Parcelhub parcel is NO GOOD I've been…"

Parcelhub parcel is NO GOOD I've been waiting for a delivery from them for about 10 days and it only 30 min from my house there saying they can't find my address which is rubbish. So if I was you use parcel force

26/08/2018

James

5.00/5.00

"Great service, prices and delivery options."

Great service, good prices and a range of options.

We have been working with Parcelhub for a few months and the service has been great so far. Their "pooled volume" solution not only means they provide the most competitive prices in the market place for small businesses, but also it gives you a range of couriers and options to offer to your customers (may not all want to pay for next-day delivery so offering a standard option is very useful)

The software works well and the setup was easy. Sales and account management team are friendly and helpful. Marketing team also very supportive helping to promote Parcelhub clients and offering joint PR/marketing opportunities.

Customer service team are also diligent and helpful, and the guys at the depot are a friendly bunch who are always happy to help.

26/06/2018

Dhiren

5.00/5.00

"Friendly and helpful team with a wide…"

Friendly and helpful team with a wide range of prices and services. Very competitive and overall a good company to deal with.

26/06/2018
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