"I went for Umra with my Family from…"

I went for Umra with my Family from Florida, I booked my trip via Al Madina travel of Texas. Their service was an excellent experience and I will recommend and utilize this travel agency again and again to visit KSA. They deliver what they promise, even though the prices were little high, but I got what I paid for. Mr. Omar and sister Aysia were very helpful throughout the trip. Looking forward to go again soon InshAllah.

"Courteous Respectful "

Very helpful staff, professional, courteous and respectful

"Very helpful"

Very helpful. I really recommend them.

"Scam …"

You have to be very careful when you book with this company the change the hotels when we arrived to the Madina from a 4 stars to a zero star without explain or apologize or even bother to call anyone in the group . Never going to do business with them anymore

"I don’t recommend Almadinah Travel"

I don’t recommend Almadinah Travel. I went to umrah with them in December and bought 5stars package. They changed hotel reservations for last night in Mecca claiming that there is no availability in our current hotel but when we asked the receptionist there was availability for more than one night in the same room we had. When we went to the new hotel they kept us waiting in the reception for 3hrs saying that they have only one triple room ready for check in for 5 of us. They tried to convince us to get the key for one room but after long back and forth with their staff, I had to go and talk to the hotel receptionist and I came to know that the other room was ready since we came but Almadinah travel was trying to get all 5 of us in one triple room. When we got into Madinah our reservation changed from 5 stars to less than 1 star hotel and of course we called them but they didn’t answer our calls or reply to our messages until now. The hotel in Medinah had bed bugs, flies, moths, filthy smell, broken bathroom sink, no cleaning service, the room had 5 beds when we reserved two rooms, triple and double. Overall, Almadinah travel needs to keep their words and fulfill their responsibilities and be honest.

"Its a pleasure to travel with Al…"

Its a pleasure to travel with Al Madinah travels....even though i booked it from another country but they made the package in my budget....good service ....good transport everything was great

"I do not recommend Al-Madinah Travels…"

I do not recommend Al-Madinah Travels for any service. I have lost complete trust in this company during my Umrah trip in Dec 2024. Here are the issues I faced:

1. After taking the money there was almost no communication, despite booking 4 months in advance I was never given any booking confirmation until the night of checkin in Mecca & Medina. They test your faith to the fullest degree.

2. I booked a 5 person package but in Mecca & Media I was only given 4 beds. On my repeated request to honor the contract I was told by Ayesha that they can’t do anything. So my family has to somehow make it work.

3. On my way back to San Francisco my flight from JFK to SFO was canceled by the airline and was never rebooked by Al-Madinah Travels. I only got to learn about this at the airport and the whole family went through a stressful situation to find flights back to SFO.

4. The 24/7 service claim is not true at all. I tried to use it three times each time without success. Their agent in Saudi is not helpful, they have to ask everything to the USA office and if it’s night time in NYC you will have to wait until they wake up. This was a big issue when I checked into the Media hotel, surprised to find we only had 4 beds, and on the way back when we found we did not have a flight from JFK to SFO.

Overall poor service quality and incompetent staff. I suggest avoiding this travel agency. I used this agency so I have peace of mind and focus on the Umrah but it turned out to be the opposite. At every destination I was stressed since whatever was promised was not accurate and the staff was not helpful.

Jan 21 Update
I undoubtedly worked with your team. Happy to share banking details so you can even track the transactions. Please share your email address or telephone number so I can reach out to you for corrective measures.

"DO NOT BOOK WITH AL MADINA TRAVELS"

If there was a zero star , I would give them that . This is the worst travel agency we have ever worked with . We bought an umrah package from , them 3-4 months ago . Never received any confirmation emails about train or hotel bookings even though we requested multiple times . At the last minute without even informing us , they changed our hotels first in madina and then in Makkah . We found out that our booking had been canceled when we reached the hotel . We were switched to a different hotel . We insisted that our booking needs to be in the hotel promised which was fairmont Makkah tower. There were rooms available . We were forced to go to a different hotel but we didn’t . We paid ourselves and bought a room in Fairmont Makkah . We asked for reimbursement which we were denied . This was the day of our umrah . We were mentally and physically drained because of how they were scamming us during our entire trip again and again . They didn’t even care that this is a religious trip and very important to us and that we are traveling with kids . This company should be shut down . The immense amount of fraud that they are doing , taking customers money and then disappearing.
I will never advise anyone to book with them !

"-Waisted one day moving to another…"

-Waisted one day moving to another hotel in Makkah.
They changed our hotel in Madinah from 5 stars to zero star.

"Recently I had taken a Umrah package…"

Recently I had taken a Umrah package from Madinah Travels , US based travel group & I had very bad experience. Travel month December. All communication is through WhatsApp call and not recorded nor any written communication is provided, so we don’t have any evidence of what is committed by the travel agent. I recall, they committed to provide us with all ground transportation at Madinah & Makkah. However, when we requested train from Madina to Makkah, I had pay extra for the train tickets. They committed all additional ground transportation if required and we requested a trip to Miqat mosque and was not provided, we had to take a taxi. When we approached the Al Madinah travel, they directed to the local outsourced travel agent. We made multiple communications back and forth, a waste time and effort, we are on a religious trip and we had trouble maintaining our state of mind.
I booked a 5 star travel package. However, I was provided with a 4 star hotel. Al Madinah travels prior to our payment and after payment also they told us that all hotel vouches & ground travels will be provided 24 to 48 hours prior to departure but we didn’t get those even after multiple reminders. We had difficulty in planning our personal shopping and meetup with relatives at Madinah & Makkah. The hotel voucher for Makkah hotel was provided after the check in time. We reached Makkah at 11:30 and we had to sit at the lobby waiting for the confirmation number. The hotel reception unable to proceed with check in with names, they need the confirmation number which we didn’t have, however, we used the time to perform our umrah, but the confirmation number was provided at 4+ pm. But we were at Masjidul Haram and our luggage at the hotel lobby. The hotel room was cramped, there were no towels in the room, after complaining multiple times only we got the towels, we had to manage with our small towels. This we had communicated to the local agent , they told us that all hotel related issues, we need to approach the main agent in US. The location of the Madinah hotel was 10 min from Masjid Nabawi, however the hotel allocated was 15 min away from Masjidul Haram. Also, we saw cockroaches in the room.
The ground transport was outsourced to local travel, however coordination of activities were a mess. We almost missed train from Madinah to Makkah, the driver allocated was inexperienced and didn’t know how to handle traffic. Finally we had to call a taxi to get us to the train station and we had to pay out of our pocket. The Ziyarath trip at both Madinah & Makkah were very short but the guides were experienced and did a good job for which we have provided a separate review.
I would advice , if you want to go ahead with Al Madinah travels booking be prepared to face such situations or take adequate precautions, this was first time and I have learned my lesson. Feroz