"Great people and wonderful services"

Great people and wonderful services. I'd recommend them to everyone!!

"Brother Wajahat of Madinah Travels…"

Brother Wajahat of Madinah Travels agent made my experience excellent with caring and pleasant way of dealing with people like me, may almighty Allah bless him abundantly, amen.

"Excellent experience with Al Madinah…"

Excellent experience with Al Madinah Travel starting Travel Agent sister Ayesha. She kept everything very smooth all updates on time, provided contact information and confirmation numbers etc. and stayed connected till we came back.The coordinator for Madina and Makkah Mr Mairaj Haider did an excellent job with personal attention and taking care of each individuals. He was always available to help and solve any issues. Umrah guide in Makkah Mr Fahad Imran made every effort to help in performing Tawaaf and Saee and it so comfortable after Taraweeh prayer.Overall experience - Excellent. Our future Umrah (and our extended family's) will be with Al Madinah Travel In Sha Allah.

"Been asking for my refund for months "

Because of personal issues, I had to cancel my Umrah after making the initial payment. This in itself was already upsetting. Brother Usama was helpful during the initial planning, but the communication and customer service has unfortunately been awful since.

I was told how much of a refund I would receive and I started asking for a refund in November of 2023. It is now April 2024. Every single time I reach out, which has been about every 7-14 days, I either get misinformation or get told someone will look into it then contact me, and then nobody ever reaches out and I have to contact them again. This has been my experience with them every single time I have reached out.

At one point, after I already stated in writing, multiple times, that I would like a refund, the company told me that my refund had been applied for. But the next time I inquired about it, I was told "I prefer that you just open your flight dates." At this point I emailed and texted them MULTIPLE times that I want a refund, I don't know how to make it clearer, nor did I ask for their preference.

Ever since then, I keep reaching out only to be told someone will respond and then I never hear from anyone again. Anyone who responds says that they will help or look into it, but they don't. I'm not trying to be a difficult customer, this is just highly unprofessional and if I had just gotten the refund that they initially told me about, I can finally stop wasting both of our time by constantly having to reach out to them about it.

"Excellent very good service good price…"

Excellent very good service good price and very helpful brother sheryaar evrytime call me ask me everything ok Allah bless him

"Terrible experience for Hajj travel"

Additional info: this is written on behalf of my father. This entire experience was taking place over WhatsApp. We were never given a reference number and only communicated over phone and text. No emails either.

Terrible experience for Hajj travel. This company will quickly take your money for Hajj, but will not respond to your calls, emails, texts, etc. My family feels scammed. We sent $6,000 as a deposit for travel to Hajj. Now they are saying we should be going through Nusuk Hajj application and do the whole process ourselves. They repeatedly told us not to use Nusuk ourselves, but when the packages were available, they told us we should quickly go through Nusuk. The website it crashing and full and everyone already put through their eWallets for Hajj, but now we are behind. Even though we made contact in February to be ahead! What are we paying these people for? I am still waiting for a refund of the money we sent and even a response. Completely unprofessional and scammy. The experience for Umrah was great, but this place will not follow through or give you respect for Hajj.

"Excellent trip"

This trip was so easy and organized , what make is easy help of brother Usama Akmal
He organized the all trip very well I do recommend to every one
In sha Allah we will go again

"Great Umrah Experience Alhamdullilah "

My mom and dad went to Umrah and the experience was amazing Alhamdullilah. Al-Madinah booked the tickets, got other visas, book the hotels, arrange transportation to and from the airport, medina, and to makkah, and arranged a one day ziyarat trip for their stay in both Mecca and Madina. Other than that, you are free to do whatever you would like which they really enjoyed. They weren’t tied down to a schedule that would stop them from visiting the Masjids, performing Umrah, and sightseeing whenever they wanted to. They felt like their stay was the perfect amount of time. They had 2 full days and 2 half days in Medina due to transportation from the airport and then to Makkah. In Makkah, they had 3 and a half days and Alhamdullilah were able to complete 2 Umrahs. The hotel experiences were great. In Makkah they were a 5 minute walk from the entrance of Masjid al Haram, and in Medina they were around a 5-6 minute walk from Masjid al Nabawi. The breakfast was an excellent all you can eat experience with a buffet, omelets, fruit, soup, pastries, coffee, everything you could need. They flew with Egypt air and although there was some back and forth with that company with getting my mom a wheelchair for the airplane, as soon as we told our contact at Al Madinah Travels, Usama, he was able to call them on our behalf and work it out. Alhamdullilah, everything about this trip went so smoothly. The team, especially Brother Usama was very helpful. Inshallah we look forward to using Al Madinah Travels for our Hajj and Umrah trips after this.

"Outstanding experience"

Outstanding experience! Al Madinah Travels made my mum and sister's Umrah trip from the USA seamless and stress-free. From the outset, they provided thorough assistance with visas, insurance, and essential documents well ahead of the travel date. Despite a few hotel changes, Ashir kept us informed every step of the way, ensuring we stayed in prime 5-star hotels overlooking the Kabba. With their exceptional service and dedication, I'll undoubtedly be choosing Al Madinah Travels for all our future religious journeys. Thank you, Ashir, for your unwavering support and professionalism!

"Top-notch service!"

Top-notch service! I entrusted Al Madinah Travels with my family's Umrah trip, and they exceeded all expectations. Despite starting the booking process months in advance, they ensured everything was in order, from visas to insurance. Although there were a couple of hotel changes, Ashir promptly notified me, and we ended up staying in luxurious 5-star accommodations with breathtaking views of the kabba. with such attention to detail and exceptional service, I'm confident in entrusting all our future pilgrimage journeys to Al Madinah Travels.