"Adequate but not outstanding"

Customer service was underwhelming. There were a couple of glitches and I was able to get an adequate response but it took some work on my part. Also, I arrived with cash and knowing exactly what I wanted; it should have been a very "clean" and easy transaction. However, I was there for over 1-1/2 hours.

Personally, I will attempt not to use this particular CarBiz location again.

"Buying a vehicle at Carbiz was an…"

Buying a vehicle at Carbiz was an excellent choice!!! I worked with Katie and I had an amazing experience. I completed most of the process online and over the phone. When I visited the dealership, my car was ready for me with very little paper work to fill out. I would definitely recommend them to anyone looking to purchase a vehicle!

"We love Carbiz!!!"

We bought two cars from Carbiz now from Fred.we couldn't be more happy with the service not only from Fred but when we had issues with the turbo. Collin and everyone in the service department was so accommodating and really came through on their word for us. I recommend Carbiz to all my friends!

"Great Experience"

My husband and I bought a car from the Laurel Showroom. Although we don't usually buy used cars, the car I wanted is now out of production, so the alternative is used. The showroom is beautiful, inviting, and immaculate. They had many beautiful used cars to choose from. The was absolutely no pressure to buy, and the salesman offered different options. The purchase process for us was very fast, and we left with the car I loved. Even though we had an issue with the vehicle, non-mechanical, they offered to fix the problem. If I purchase another used car, I would definitely consider them first.

"happy happy"

It was wonderful
The salesman as professional Not Pushes

Thank You!

"Jason was the most knowledgeable car…"

Jason was the most knowledgeable car salesman, fast friendly and efficient. My experience at Carbiz was great.

"Good deal on a vehicle, but the salesman..."

The overall experience was lessened by the overbearing, high-pressure tactics, and condescending demeanor of the salesperson, Javier: Clean & appealing show room, polite receptionist, and welcoming staff. However, Javier wasted no time in trying to oversell needless aftermarket gear. He definitely did not live up to the “no-haggle” business motto. What’s worse, he was extremely condescending and misogynistic . Even before I entered the car, he manexplained how I should handle and/or drive a vehicle. Gender aside, as a professionally trained driver, who’s been handling especializad vehicles for several years, I did not appreciate the snarky comments. Perhaps Javier should keep the machismo out of the workplace. I like the car OK, but I’m definitely not returning!

"We have purchased 3 cars through Carbiz…"

We have purchased 3 cars through Carbiz and have been quite satisfied with the service we received.

"Internet sales are great!"

Internet sales are great!
I bought a car from Carbiz and had it shipped down to VA Beach. The pricing was competitive even though I wasn't particularly searching for a no-haggle experience, and customer service was quick to respond. I worked primarily with Jason Jacovsky. The return policy gave me piece of mind that when it arrived I would find it in good condition. I had the car inspected by the local dealer and they said it was in amazing shape. I would definitely recommend them to anyone!

"excellent knowledge"

excellent knowledge, service and fast