"Easy experience with real friendly…"

Easy experience with real friendly staff. Who know what there talking about.Looking forward to being a patient with them

"Had enough of these people service is…"

Had enough of these people service is shit simple. Can't and won't go this anymore 2 weeks to get a reorder?

"Great company,very helpfull staff"

Great company,very helpfull staff

"generally good"

It was a good experience. However, i found the prices were not any different from my previous clinic as they started charging me £12 a month which i was not expecting. cost of the medication is still high too

"Thank you Shakir "

Thank you Shakir
5 star from me

"If I could give a lower review in the…"

If I could give a lower review in the minuses I would. Poor communication, poor customer service, poor patient care and management. It’s like they don’t care at all. After refusing to validate my last invoice I was given an invoice today without notice that anything was wrong. My travel letter was sent with incorrect details, the online identification and medication list has not been updated and I can not hear anyone on the other side of the phone lines at all. It’s a joke.


Not only that my initial concerns over incorrect information being written up on my consultation has been all but ignored treat it attempted to have my review removed on trustpilot.

I feel let down and don’t feel I can trust this service anymore

"Medication list out of date"

Medication list out of date, find alternatives in stock to find out the desired product is in stock. Prescription gone out with out of stock items unnecessarily. Poor responses to requests for contact.

Frustating as was convinced the issues were resolved prior to me transferring over. Definitely not organised well enough to be depended on at present

"No sense of service They just want money "

They just want money, I expressed my concerns as I don't just want medication but to feel like I'm being. Treated . They are working as "legal" drug dealers and don't care about patient well being or health. Avoid they will take you money delay giving you medication and just won't care about your concerns


They sent here to help besides me explaining to them my health issues like ADHD and PS TD I asked about the number they're calling me which they never advised, I asked to call me at a set time which they didn't, I asked them what the complaints procedure they wouldn't inform me I asked to speak to a manager they wouldn't reply I've got screenshots of these conversations so please do not gaslight me who gives a shit if you gave me a reduced cost it's because I'm a glo.investor not that your doing me any favours.


These companies do no treat you like a patient big instead a easy way to get money and taking advantage that the NHS is failing people.

"Improving experience "

I am amending my initial review as the clinic reached out to me for my details via TripAdvisor after reading my first review, and I think it's fair to reflect on the service since then. Once they had my information a Dr called me within the hour. I thought this was particularly good. The Dr was very nice and friendly and we discussed which strains could possibly work for me. He wrote the prescription there and then and I contacted customer services 4 days later to make sure the pharmacy had received it. I got an email from customer services that day to log into the portal and pay for my prescription. I received my medication the next day. This is great service! This is what I was expecting. After having had my medication for 3 days I could see the portal wasn't showing it had been delivered. I contacted customer services and later that day it was amended, which is good. I can now see that there is a reorder button on the portal (with a countdown in days as to when I can reorder). I think this tool is fantastic. If this service continues I will happily recommend this clinic and put the first month down to teething problems. I really hope I can change my strains as and when to suit my needs and also hope reordering will not be an issue. I will leave my first review further down the page, but I will say I am satisfied for now and recognise the improved experience. Thank you Treat It for coming through for me.

Avoid and try another clinic! Would not recommend. I paid the subscription fee on 14th February. It was quick to have my initial consultation, which was the 18th and I thought this is a good company. I was accepted and told I would receive a call the week after with a Dr to get my first prescription. It's been 2 weeks and the Dr hasn't called me. I was told every day this week I would get a call. I received a message on the portal yesterday to say my call went to voicemail in the morning. But I didn't receive a voice message or a missed call notification which I always get, so I disbelieve the message. The message also said the Dr would call me back yesterday afternoon, which didn't happen. I have contacted customer services every day this week to be told the Dr will call me that day. This hasn't happened. Again I was told this morning the Dr would call me today. This hasn't happened. Don't trust this company. I want to cancel my subscription now as how can I get my much needed medicine?! I advise to look at an alternative clinic which I'll be doing. Bad clinic as far as I'm concerned. It needs more Dr's as they are obviously struggling to cope with their clients they have. If I could give 0 stars I would. I'm very unhappy as now I'm locked into a 12 month subscription and don't want to use this clinic.

"Seem to only work 3 days a week…"

Seem to only work 3 days a week response time is rubbish can take weeks to get anything sorted. My last prescription was sent to me illegally. Received it then hours after receiving the prescription was cancelled so I had no paper work for my meds. 3 weeks on and this incident still isn't resolved. The pharmacy newgroove isn't much help either they just seem to blame each other. So now I've requested to move clinic as there are tons of better clinics! I'd avoid and spend your money elsewhere!