"Great and accurate service"

Great and accurate service. Anne is great!

"Jennah was very helpful in Chat"

Excellent support chat experience. Very thorough and efficient. Got all my information and forwarded it on. I work at a Help Desk myself (Senior level), so I always appreciate a good help desk experience. Plus, I know what a tough job this is. Keep up the good work. I'm bummed that the seal on my immersion blender leaked, but after this chat, I left with a good feeling about Koios.

"Highly efficient customer service"

Rey is super fast and efficient in providing great assistance! He is very knowledgeable and has good communication skills.

"Great Customer Service"

The customer service I received was excellent. Joy was very helpful and resolved our issue very quickly. Great product and service.

"Customer Service 💯"

My KOIOS Air Purifier suddenly stopped working but Jennah was able to assist me step by step. Even though the troubleshooting didn’t work, she was able to help me get a replacement. Customer service is A+

"Helpful to get replacement parts…"

Helpful to get replacement parts quickly. Great Customer support

"Chat log from koiosshop.com"

Chat log from koiosshop.com
Print
11/8/2021 5:02:32 PM, you
can i get replacement parts for my food saver VS6621

11/8/2021 5:02:44 PM, Honey (Customer Specialist)
Hi! I'm Honey. I'll be assisting you today. May I please have your name so I can address you properly?

11/8/2021 5:02:58 PM, you
Tim

11/8/2021 5:03:46 PM, Honey (Customer Specialist)
Yes. Hi, Tim.

11/8/2021 5:04:29 PM, Honey (Customer Specialist)
I understand that you're needing a part replacement, let me assist you with that today.

11/8/2021 5:04:30 PM, Honey (Customer Specialist)
May I please have your email and the Amazon order number so I can assist you further?

11/8/2021 5:05:36 PM, you
ORDER # 112-5751846-5341007

11/8/2021 5:05:51 PM, you
my email

11/8/2021 5:06:27 PM, Honey (Customer Specialist)
Thank you.

11/8/2021 5:06:46 PM, Honey (Customer Specialist)
May I also ask Tim, what specific issue are you having?

11/8/2021 5:08:05 PM, you
none at the moment - need to get back up - sealing strips and foam sealing gasket

11/8/2021 5:08:21 PM, Honey (Customer Specialist)
An extra sealing strips and gasket for future use?

11/8/2021 5:08:30 PM, you
correct

11/8/2021 5:10:19 PM, Honey (Customer Specialist)
I see. Please be advised Tim that we only provide replacement parts and accessories if and only if there is a valid issue on the unit that was purchased and once confirmed as well that it is still within the warranty period.

11/8/2021 5:11:56 PM, you
where can I purchase these back up parts?

11/8/2021 5:14:31 PM, Honey (Customer Specialist)
We do not sell any parts and accessories alone, apologies for this. But you may try to check on Amazon and other selling platforms like eBay or Walmart probably.

11/8/2021 5:14:58 PM, Honey (Customer Specialist)
I'll also try to ask the assigned team if they can provide a specific link to where you can purchase.

11/8/2021 5:15:38 PM, you
that would be appreciated - hate to think that this unit is essentially disposable

11/8/2021 5:16:01 PM, Honey (Customer Specialist)
As soon as they responded, I will get back to you via email because I may not be able to get an answer right away.

11/8/2021 5:16:16 PM, Honey (Customer Specialist)
I'll do my best to help you out. No worries.

11/8/2021 5:16:26 PM, you
Thank you Honey

11/8/2021 5:16:38 PM, you
I look forward to the email response

11/8/2021 5:17:01 PM, Honey (Customer Specialist)
You're very welcome, Tim. 😊

11/8/2021 5:17:01 PM, Honey (Customer Specialist)
Any questions so far or additional concerns?

11/8/2021 5:17:44 PM, Honey (Customer Specialist)
By the way, if you have extra time I do have a small favor to ask if you don't mind, if you are happy with the service I have provided kindly consider sharing your thoughts on our page. This will greatly help me with my internship in this company. Here's the link for the feedback, Just please take a screenshot before you hit "post review" and send it back here in our chat thread or at least mention my name on the review to validate.

11/8/2021 5:17:44 PM, you
No, not at this moment - Have a good day Bye

11/8/2021 5:17:48 PM, Honey (Customer Specialist)
Hope you can make one for me as it will truly be a big help. 🙂

11/8/2021 5:18:15 PM, Honey (Customer Specialist)
All right. Thank you so much for your time today. If you have any other concerns, please message us back. You may also send us an email at or call us at 1-855-888-2111. Thank you and have a great day.

11/8/2021 5:18:18 PM, Honey (Customer Specialist)
I hope I was able to help Please hit the thumbs up button at the 👍 top part of the chat box .

11/8/2021 5:18:20 PM, Honey (Customer Specialist)
Stay safe. Have a good one. Bye for now.

"this rep did a great job getting me…"

this rep did a great job getting me setup for my claim. thx you however this process is another story and needs to be fixed.

"Anne was very helpful and processed my…"

Anne was very helpful and processed my reward promptly

"Shipping fast"

Shipping was fast. I thought the bags were bigger by looking at the picture of them.