"Joy was amazing"

Joy was amazing. She handle my concern efficiently and with care. I really appreciated her thoroughness. I recommend her to anyone needing the highest customer care!

"Joshua from Koios was efficient and a…"

Joshua from Koios was efficient and a great communicator. He was able to assess the situation and help us by sending over a new sieve to replace our broken one, as well as help me figure out how to use the reverse function! Thank you so much

"I asked several questions about the…"

I asked several questions about the Koisos masticating juicer. Each question was answered completely and promptly. The customer service agent even sent me a manual which will be helpful to me. They were patient even though I asked detailed questions.

"Joy was able to help me to submit a…"

Joy was able to help me to submit a replacement part. She is very helpful.

"Great Customer Service"

Cleo was so helpful! She immediately identified my issue, and was able to send me the correct users manual within just a few minutes of the end of our phone call.

"No Manual."

I didn't have a copy of the manual for the B5100 Juicer. Was able to get one sent to me while on chat. Very easy process. Very helpful agent.

"Positive experience"

Easy interaction with support; Powerful mixer; Great product

"Mooka air purifier customer service…"

Mooka air purifier customer service rep. was very helpful & courteous. I had a problem with my air purifier & had never received a Users Manual with the item. He emailed me a copy & solved the problem I was having with the unit.

"Very quick to respond and explain how…"

Very quick to respond and explain how to get the replacement part I need. Also explained the realistic expectations of delivery delays, which is appreciated. Love this hand blender and impressed with the customer service!
Updated 12/2/2021 Received the beaker part I needed and all is well.

"Requested Help With a Product"

I requested help with a product warranty and a copy of the product manual. Alex was very responsive, helpful and addressed all my needs. I'm very satisfied with the company's customer service!