"DO NOT USE."

DO NOT USE.

DO NOT USE.

The worst meet and greet company ever used. We waited over 3 hours with 3 children under 5 on Sunday. Called over 150 times, met with lies, hang ups and complete falsehoods. At least 8 other customers there waiting, majority longer than us. I cannot stress enough, do not use.

"Honestly if I could -0 stars I would"

Honestly if I could -0 stars I would. This company is beyond AWFUL I have no words left after the experience I’ve had with them.
Unfortunately and probably like many others I read the reviews after making a booking with them and on my day of departure. On my departure they were late and stopped Anwsering my calls. On my arrival I rang them at 10 am to inform them I’m on my way I landed at 3:40 and called again my car was due to arrive at 16:00 I didn’t get my car till 18:36. They tell you to meet them at level 5 but then they park the car at level 4 leave the keys on the wheel and run off leaving the car unattended. The reason they don’t go to level 5 is due to the amount of angry customers waiting for their vehicle. My car key Fob was broken and no longer working. My car was covered in thick mud. There was young lady In tears being told her car battery is flat and all sorts of stories she was waiting for hours with a long drive home ahead of her and still no car. They are RUDE , They Hang up the phone. PLEASE DONT USE THIS COMPANY IF YOU DO PREPARE FOR THE WORST AND HOPE FOR THE BEST.

"DO NOT USE THIS COMPANY!"

DO NOT USE THIS COMPANY!
I wish I could give zero stars
Don’t answer phone for drop or arrival
Made us wait 2 hours
Hung up on the phone. So rude
Horrible experience & was terrified we v wouldn’t even see our car again.
Didn’t even then inform us our car had been dropped in car park. Had been there an hour. Extra parking charge incurred. AND KEY LEFT ON WHEEL!!! Leaving us totally uninsured.
Avoid them at all costs.

"Thugs, cowboys, thieves"

Didn't answer the phone, when did, kept promising that my car will arrive in 10 minutes. Took 3 hours for the car to arrive. The car's door was damaged, I was about to cry. I will see them in court to settle this.

Gatwick should not allow these thugs to operate on their premises.

"DO NOT USE!!!!!"

I wouldn't even give it one star!
Simply awful service, an utter disgrace.
Lucky enough to squeeze into the 'boot' of a car to retrieve my car from their car park with about 7 other unhappy / angry customers.
Very lucky not to still be here waiting and they didn't answer the phone once....
Spoke to their Heathrow office who were rude and unhelpful - obviously!
They have zero customer service....
DON'T USE THIS SERVICE!!!!

"I would not even give 1 star."

I would not even give 1 star.
Called them on arrival but constantly engaged. Text them but still no reply. Went to the meeting point which was full of dissatisfied customers from flights 2 hours previous to ours with plenty of very tiered children. It was also freezing. Eventually a member of staff arrived to take us off site to collect our cars. One person from each group where aloud in the car. Myself along with serval (literally) in a 5 seater car, I think there was 8/9 of us with the driver. Also exceeding the speed limit. On arrival to some back alley worksite, (I think as it was pitch black) where the keys where in car, no checks to who I was and due to lack of light I was unable to check the car over.
Then had to proceed back to the Airport to collect my partner.
I have never come across such unprofessional behaviours like this before.
-no one answering the phone.
-no meet and greet as stated.
-no apology.
-no organisation what's so ever.

Never will I be using or recommending this company again.

"Totally Awful"

Totally Awful
Still waiting for the car after 90 minutes. All the other customers complaining also. Nobody answering the phone. At this point not sure they haven’t nicked it. Avoid at all costs and read the reviews!!!!

"Disgraceful company"

Disgraceful company. These people should NOT be allow to operate. Arrived at Gatwick at 12.15am and called to say we landed. 2 hours later we got our car, it was freezing and we had a baby with us. They did not care. At first they said they were coming, then 50mins later our car was blocked in, the more false arrival time etc. got car back and the passenger window was clearly left open for the week, our car was soaking and baby seat was all wet. The driver seat and Steering wheel had been moved position and now broken. I also believe a significant amount of fuel was used also. The man could offer nothing more than “call in morning for answers”. We then had to pay the exit fee to get out of car park.

Also whilst we were waiting, we witnessed many other unhappy people. One car was “lost” and they had no choice to call the police, another man was waiting for so long he had called the police and another couple were waiting on keys to be delivered for over 2 hours and then got hit with a £40 bill.

I can not believe Gatwick let these people operate. AVOID AT ALL COSTS!

"DO NOT USE"

DO NOT USE
They failed to turn up. This is a sham. We prepaid for a meet and greet and they never turned up and didn’t answer the phone numbers we had been given. We had no choice but to find an alternative at vast extra cost or we would have missed our flight. Do not use them. Have tried to then sort it out through customer service but they will not engage. Absolute disgrace.

"Scam"

I agree with all of the below, its a scam, car was damaged, 2 hour delay in bringing it back I expect they drove the mileage up on it. Gatwick need to get a handle on people who say they are parking cars from the airport it becomes a wider public safety issue esp for people who are vulnerable and/or with children.