"Constant cold calls"

I get constant cold calls from a lady called Joan, so called energy advisor asking about loft insulation. Her number relates to the above company in Manchester. I asked her politely to take our number off her list and she said she would not. Dont quite see the point of this except to waste her time and mine.

"Why are all the SPAM and FRAUD calls I…"

Why are all the SPAM and FRAUD calls I receive coming from Twilio operated lines?! Suggests to me this company is not very diligent!

"The A2P 10DLC approval process is…"

The A2P 10DLC approval process is absolute torture. I run a text message marketing software company and use Twilio to deliver my client's messages. I have not been able to get a single campaign approved and every time I'm rejected there is a vague rejection reason and not a single person in the support department knows what the reason is or how to fix the issue. Terrible customer service. Twilio has absolutely devastated my business.

"Can I leave ZERO STARS"

Can I leave ZERO STARS? I've been struggling for weeks with their ridiculous system. Their customer service team is full of completely inept individuals that can't do anything to help. I've been waiting 11 days now for their "engineering team" to look at the errors and try to fix them. Still nothing. No upper management to contact. It's sit and wait! DO NOT USE TWILIO IF YOU VALUE YOUR TIME OR SANITY!

"ill save you months of frustration"

No Customer service at all! No phone Number to call and the only way to contact is to fill out a form (that i have filled out 5 times in 6 months) stay away and find another software because this one is a waste of time

"Company full of incompetent people"

Company full of incompetent people. Trying for months to get a 10DLC A2P campaign approved. Every time I submit it gets rejected for a different reason with no help from anyone who understands the process and can help. Customer service is just a black hole. The most recent rejection stated that our text messages violate their rules because we share personal info with 3rd parties. Hello? How does Twilio (3rd party) send a text message on behalf of their customer unless that customer shares the phone number (personal info) of their end customer? Just so incompetent.

"Spam calls HQ"

Spam calls HQ - most of the spam calls I receive now originate from numbers associated with this company.
Their site's spam page says "Twilio takes reports of unwanted calls or messages very seriously and we work vigilantly to protect our customers and combat unauthorized or fraudulent use ..."
Not doing too well then as often the same recorded messages from imperonsators of a spoof business or govenment agency come from another number owned by twilio - so they're letting the same spammers continue with a different number.

"Spam Phone Calls"

Behind a vast number of spam phone calls. Constantly calling on different numbers each day.

"Twillio is a failure. Already searching for a better solution."

Waisted three accounts with no clear reason just because one of our colleagues is located in a sanctioned region. Now when we created a new one, deposited to the balance, passed through the verification they ask to setup 2FA which is not sending confirmation sms and showing a constant server error which is effecting our business to move forward.

I'm really fed up with such service and attitude.

Twillio is a failure. We have already spent in total about 24 hours of development time just to configure simple sms-verification which can be easily done in 3-4 hours from end to end with any other service.

Already searching for a better solution.

"Non stop scam calls"

This scumbag company are behind multiple non stop scam calls to my mobile. They have called from 2 numbers in Edingburgh, Manchester & now can add 2 Sunderland based numbers to that list.
They need investigating for constant harassment