"20 bucks and four hours of torture"

Absolutely worthless with no customer service. New regulations from 8/31 make the concept of SMS marketing impossible, as now each "campaign" takes weeks to approve. Plus I get charged for junk I never wanted. Its more efficient for me to pay an employee or a VA to manually send text messages to my clients versus the no-human runaround I get with Twilio. Im part of a group of 100 business owners and ill warn them to run away--fast

"They deserve a zero. Torture."

They deserve a zero. This has been absolute torture trying to get help registering these A2P10 DCL numbers.

"Pain in the backside company providing…"

Pain in the backside company providing a way for nuisance and unwanted calls to get through to people who don't want to know.

"TWILIO COMPLETE LACK OF "CUSTOMER SERVICE" MAKES THEM THE WORST IN THE BUSINESS."

I chose 1 star because NO stars was not available. Twilio's "customer service" is by far the WORST I have EVER experienced. Horror show!
My name is Kelly at 207-838-4542. I own and operate USAnswer Inc. A live 24/7 answering, transferring, messaging service. We have used Twilio for our texting service for many years. We've always been big fans and were planning to move our 8x8 Virtual Contact Center over to Twilio's FLEX platform. However in the light of their pathetic nonexistent "customer service" or complete lack thereof, there is NO WAY we would consider it. Our Twilio texting service went down 2 weeks ago and have lost business because of it. To this day all we're gotten are robotic boilerplate responses that offer -ZERO to address our problem. 2 weeks NOTHING. The TWILIO guy who we were dealing with on the FLEX matter said he has no contact w/ the customer service division but it might be that we're too small to get personal service. If this is true they should be run out of business. A total DISGRACE!

"Horrendous experience"

Horrendous experience. Forced registration and then they don't have the throughput to handle the requests in a timely manner. Meanwhile,10% at best of messages are getting through. Trying to run a healthcare company and Twilio customer service is pathetic at best. After multiple attempts, the contracted labor in India ghosted me. The campaign is registered and has been for a while now. ZERO help from Twilio to do anything expeditiously. Investigating other products to get away from this abysmal company.

"After over a week of submitting the AP2…"

After over a week of submitting the AP2 application and confirming. I have to wait for days on end. This isn’t for fun this is for work. I run a business. How is it that other companies have no issue getting me up and working in no time and a system btw that I was using years ago before they sold out now has terrible customer service support? I used to be able to connect and contact and communicate with a human over the phone and figure things out in no time. Now I can’t even hardly get past the jeopardy web automation phone service to leave a message vm… resolving an issue for business matters for companies that use this that takes weeks is bad business practices.

"I have sent a request for tech support…"

I have sent a request for tech support but didn't get any answers and waiting more than one week. I have tried an "A2P Campaign registration," which is still in progress.
With the description, "This US A2P Campaign is under review and may take several weeks to complete." However, it was easy for me to get it in a different service company one business day.

"Horrific Experience"

Horrific Experience


Must upgrade to get access, once upgraded, they make it so that one can't login....The customer support takes too long to respond (weeks).

They continue to charge your card even though you can't login...

"STAY AWAY FROM TWILIO ROBBERY"

STAY AWAY, THEY GET MONEY AND SUSPEND LIKE SCAMMERS, BIG THEIFS!!!

"What the heck is up with their customer…"

What the heck is up with their customer service. All my complaints or questions for help and guidance have been responded with incompetent knowledgeless unpersonalized bullet points. None of which has to do with the issues I raise. When I respond addressing the bullet points asking for further assistance, none, AND I MEAN NONE, of the customer service reps know anything about the product. Who the heck built this team? I've been in customer support for 20 years. This is awful.