Moona

B2B Providers and Partners
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430 reviews
Overall Rating
Customer Reviews about

Moona

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Emma Watson

5.00/5.00

"Fantastic choice and great prices."

Fantastic choice and great prices.. waiting on first order now but sure it won’t be my last

11/12/2021

Tina Knowlden

5.00/5.00

"First time user. Geat so far."

First time user. Great so far.

11/12/2021

Beáta Boócz

5.00/5.00

"Thank you very much"

Thank you very much

10/12/2021

Guido Ardone

1.00/5.00

"SHAMEFUL FRAUD, THEY STEAL YOUR MONEY"

*** UPDATE ***
After my complaints, they promised to refund my money...
One day later, THEY CHARGED ME AGAIN!!
€ 34.01, added to previous €36.17, at the moment THEY'VE STOLEN €70.18
IT'S A SHAMEFUL FRAUD

I bought a piar of shoes (on tower-london.com) and one week later I WAS CHARGED OF € 36.17 by MOONA for something I'VE NEVER SUBSCRIBED.
I'd like you to refund me IMMEDIATELY. In the while, I'm going to report this to European Commission ODR page

10/12/2021

Elaine Glover

3.00/5.00

"Addition to previous review"

I would like to add a change to my previous review! I received a call on Monday morning from the director of Moona who had read my review below. He had ordered an immediate refund as this is not how he wishes his company to be portrayed. I do think there needs to be changes to their process, and something to warn people that money is going to be taken from their account, but I thank this man for refunding my payment, and giving me his mobile no. If there were problems with the refund. A breath of fresh air to get something corrected so quickly! Thank you Sir.

This is an absolute scam! Bought a tin of sweets for a friend and they took £29.99 out of my credit card. I didn't sign up for this service, and had no idea until I got the credit card bill. Be very wary buying online, scammers everywhere!!

09/12/2021

Yvonne

1.00/5.00

"Took money without asking!"

Was not asked to subscribe. Certainly didn’t want a subscription. Bought a bottle of wine and they took 29.99 from my bank.

09/12/2021

Mr joseph Arthur

5.00/5.00

"Very good discount 👌"

Very good discount 👌

09/12/2021

Rose Molzahn

5.00/5.00

"Great to get £5 off delivery"

Great to get £5 off delivery

08/12/2021

Portugaletz Portugaletz

5.00/5.00

"Good,nice!!!"

Good,nice!!!

07/12/2021

Konstantin Babanakov

3.00/5.00

"It's NOT a scam. But be aware of the subscription."

UPDATE:
I got a very quick response and even a call with a sincere apology and a full refund.

They don't promote the subscription and that you will be charged monthly. Even after I was charged 30GBP I have no access, to any of the discounts and their support team (help at moona dot com) was not helpful at all, ignoring the issue.
I want my money back :((

07/12/2021
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